I meant i got the same kind of response and attitude(as azeri got at the embassy) at the insurance company i called up last week to make a claim. 6 times they hung up w/o any help. Then i had to use some vocabulary (learned in the hostel :)) that i never dreamed i would need to use
well... the unfortunate thing is that it worked ;p
if thats what one needs to do here to get a help from the customer service line!
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Quidquid latine dictum sit, altum sonatur.