"Being appreciative attracts positive attitude"

Well..well..well... it is pretty obvious that those complaining about the banks' variable rates don't understand the contract they are signing and the word "variable rate". Rate varies coz some factors(i..e. when Central bank increases it lending rate to banks, tendency banks would pass on the increase to its borrowers.)That's business jude!
In regards to the ATM annual fee, it is indeed injustice to the part of customers and CBQ management cannot even give their legal explanation. Perhaps they do this coz they know their customers w/ high loan can't transfer as other banks have also tightened their lending policies. Maybe time will come there will be charges when you withdraw to other bank's atm machine..