what i mean AGENT as in QA customer service agent or how they call but i addressed them like that....

I never encountered that in any airlines in my entire life, BUMPING YOU WITHOUT ANY NOTICE INSPITE OF YOU ARE CONFIRM BOOKED nor my colleagues or whoever i know....whew, that's amazing...

maybe, misterpretation of what we are trying to imply... ei eniwei...goodluck to the threadmaker's son. Better addressed it to the CEO... lolz

" AN END DOES NOT JUSTIFY THE MEANS"