Alexa, maybe he is quiet because he's an only child. I was the same when I was a kid, the best ever, but when I got together with my cousin we used to make a party. :-)

Anyways, I didn't say kids should misbehave and this is normal, but sometimes there is just nothing to do, u can't punish them right there on the spot, u can't force them to stay still for an hour. God knows I'm an adult and I can't stay in one place that much.

What bothered me the most was the attitude of the arabic lady that told her to make the kids shut up. She had no right to say that and it was very rude. As long as there is no sign on the door no kids allowed there's nothing she can comment about.