You're being optimistic. When an administrative professional with twenty years experience and the organizational ability to run a small army is replaced by a 19 year old girl who can't turn on the computer, much less type a memo or help organize the budget, and then when she is made "supervisor" of all the other clerical staff, all that you are going to have is a disaster.

Again, why the thinking that clerical staff is not important and that any non-trained person off of the street can do it? If it takes two years of specialized tech school training to become a secretary, then it seems to me that the thinking is poorly planned.