Dear Mr. ....

  

Thank you for bringing the incident to our notice. It is a fact that customers sometimes need to wait for a while before seeing the doctor. This is usually due to heavy demand for the services of a particular doctor, or because the procedure is of a particular nature, for which one doctor may be specially qualified (e.g. some prosthodontic and/or orthodontic procedures). Also, patients scheduled for a specific doctor are usually not transferred to another doctor unless the patient specifically requests the same. This is because sometimes a patient seeks a particular doctor on whom they have gained confidence, and since their preferred doctor is usually better acquainted with the case history, in the interest of continuity of care and patient/doctor relationships, clinics will try to ensure the same doctor treats the customer.

 

However, in the incident described in the blog, this does not appear to have been the case. At the Apollo group, we place the strongest priority on comfort and convenience of our customers, and work hard to ensure the best medical care for all our patients. I assure you that we will most certainly thoroughly investigate the matter and take strong steps to ensure that any deficiencies identified are immediately rectified.

 

Please allow me to thank you once more for bringing the matter to our notice. In the meantime, may I request you please contact me directly, at any time, in case of any difficulties faced with our clinic in Doha, or elsewhere.

 

Warm regards,

Shuvomoy

  

Shuvomoy Ghosh

Senior Manager Operations

Apollo Health and Lifestyle Limited

+91 9831155423