This is word is like a taboo in this country. Not a single soul is interested in the sastisfaction of his customers. Its like come do you task and get lost attitude and the banks here are know for it. And most of the staff don't have the basic knowledge and they keep the customers waiting for long. And on top of it bank services close in the afternoon so if you have to get your task done you have to skip work.

Can you believe that Statement of A/c is charged here . I have asked people positioned at different levels in the bank about why they don't provide online Credit card statement viewing . They just say that they don't provide the service or they don't have the system yet. It feels like we are still in the stone age Cmon guys this is 2008 atleast try to improve your system with the money your cut from us with the charged statement of accounts, the annual Credit card charges which are at a premium and all the hidden charges that tucked away in the Loan application process.

This is the 21st century try to learn your ethics and earn back your customers not shoo them away.

HSBC this is about you ..