And these ill-mannered personnel would not mind how a phone call means to both the his company and the caller.. I have experienced the same for countless times and get so fraustrated. Your right to have posted some example on how do deal with it else It would have been better to say "I don't know how to speak English" rather than pretend to have understood and was infact not understanding correctly or interested to accept a call... As once a call center staff, my blood runs quickly to my head when I am in such situation or anyone would for sure. I hope few appropriate english words will be at least oriented (or made sure known) to all who answers a phone call. I hope...