Most of us know whats going on inside those walls or what we actually need to do is STOP this system of "cloesure" or even make a personal back ground check on all the employees of QA especially the people running the show. it is this individual who makes QA look relly bad. we heard hundreds of horrible story about how the system is being used by un-qualified individuals. its so sad very sad. my suggestion is get an indipendent company to assess and evaluate all the people in the QA then we can only find peace.