Dear xxxx,
>
> I understand that you are in Qatar and you are experiencing audio issues with Vonage phone service.
>
> Scott, we have received confirmation from our engineers that this issue has been resolved so you should no longer experience any problems. However, if you are still experiencing problems, then the issue could be with ISP end. I also checked your account settings and see that your Vonage phone adapter is communicating well with our server in regular intervals.
>
> In order to resolve your issue, first we need to make sure that your ISP is not blocking the ports that are required for using Vonage phone service. Hence to confirm the same, I have provided the ports that required to be opened by your ISP for using Vonage phone service. Kindly contact your ISP and check whether the following ports are opened on their end:
>
> The following ports are needed for OUTGOING Internet communications from the Vonage device to the Vonage servers.
>
> DNS: Port 53 UDP (Domain Name Server - for resolving server IP addresses)
>
> TFTP: Port 69 UDP (for profile upgrades/downgrades)
>
> HTTP: Port 80 UDP (for firmware upgrades/downgrades)
>
> NTP: Port 123 UDP (Network Time Protocol - so the device can sync to the proper time for Caller ID)
>
> SIP: Port 5061 UDP is used for older Vonage devices (devices provisioned before 2005) Also, BSP Proxy Groups 1-8, and a.voncp.com communicate on port 5061.
>
> The following ports are needed for INCOMING and OUTGOING Internet communications from and to Vonage devices and servers.
>
> RTP (Voice) Traffic: Ports 10000-20000 UDP. When a call is made, a random port between 10000 and 20000 is used for RTP (Voice) traffic. If any of these ports are blocked, you may experience one way or no audio.
>
> If you have not already gone through the support available on our website for details regarding the ports, you may now do so by visiting the link given below.
>
> http://www.vonage.com/support.php?article=1098&category=44&nav=3
>
> Once the above ports are confirmed to be opened, have a reboot your network devices and check for the status of the audio issue. If you are experiencing any issues, please get back to this email and I will be happy to assist you further.
>
> If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!
>
> - On-Line Help Center at http://www.vonage.com/support.php
> - Contact Us at http://www.vonage.com/help_contactus.php
> - Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357
Dear xxxx,
>
> I understand that you are in Qatar and you are experiencing audio issues with Vonage phone service.
>
> Scott, we have received confirmation from our engineers that this issue has been resolved so you should no longer experience any problems. However, if you are still experiencing problems, then the issue could be with ISP end. I also checked your account settings and see that your Vonage phone adapter is communicating well with our server in regular intervals.
>
> In order to resolve your issue, first we need to make sure that your ISP is not blocking the ports that are required for using Vonage phone service. Hence to confirm the same, I have provided the ports that required to be opened by your ISP for using Vonage phone service. Kindly contact your ISP and check whether the following ports are opened on their end:
>
> The following ports are needed for OUTGOING Internet communications from the Vonage device to the Vonage servers.
>
> DNS: Port 53 UDP (Domain Name Server - for resolving server IP addresses)
>
> TFTP: Port 69 UDP (for profile upgrades/downgrades)
>
> HTTP: Port 80 UDP (for firmware upgrades/downgrades)
>
> NTP: Port 123 UDP (Network Time Protocol - so the device can sync to the proper time for Caller ID)
>
> SIP: Port 5061 UDP is used for older Vonage devices (devices provisioned before 2005) Also, BSP Proxy Groups 1-8, and a.voncp.com communicate on port 5061.
>
> The following ports are needed for INCOMING and OUTGOING Internet communications from and to Vonage devices and servers.
>
> RTP (Voice) Traffic: Ports 10000-20000 UDP. When a call is made, a random port between 10000 and 20000 is used for RTP (Voice) traffic. If any of these ports are blocked, you may experience one way or no audio.
>
> If you have not already gone through the support available on our website for details regarding the ports, you may now do so by visiting the link given below.
>
> http://www.vonage.com/support.php?article=1098&category=44&nav=3
>
> Once the above ports are confirmed to be opened, have a reboot your network devices and check for the status of the audio issue. If you are experiencing any issues, please get back to this email and I will be happy to assist you further.
>
> If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!
>
> - On-Line Help Center at http://www.vonage.com/support.php
> - Contact Us at http://www.vonage.com/help_contactus.php
> - Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357