One is Nationality. Second is responsibility. Based from your post, your responsibility is mainly Desktop support, which puts you on the bottom of the Totem pole for IT. You don't update virus definitions on every PC manually, you trigger it from the server. Is it that hard? You don't install softwares to 500 computers on a daily basis...it's just as required. Basically, if you work 8 hrs a day, you are only busy for 3 hrs, and the rest would just be "waiting" for something to happen. If you want to move up the ladder, certifiy yourself so that you can be a Systems Admin or Network Admin...then it would be a different story. Higher salary comes greater responsibility. Your responsibility is not of critical value, much more of the Server/System/Network Administrator of your company.
One is Nationality. Second is responsibility. Based from your post, your responsibility is mainly Desktop support, which puts you on the bottom of the Totem pole for IT. You don't update virus definitions on every PC manually, you trigger it from the server. Is it that hard? You don't install softwares to 500 computers on a daily basis...it's just as required. Basically, if you work 8 hrs a day, you are only busy for 3 hrs, and the rest would just be "waiting" for something to happen. If you want to move up the ladder, certifiy yourself so that you can be a Systems Admin or Network Admin...then it would be a different story. Higher salary comes greater responsibility. Your responsibility is not of critical value, much more of the Server/System/Network Administrator of your company.