I have also been using Karwa for quiet sometime now and it’s not been a joy ride. In fact it’s been an irritating experience.
In your case I guess the rule "If our meter is not working your trip is free" applies. The taxi fare at night is more than the fair during the day. But as he said that the meter was not showing the exact fare it means that his meter was not working. In this case it was his duty to charge you the amount shown on the meter. You should have also noted down the taxi number and complained as soon as possible or called Karwa transportation in the presence of the driver.
Karwa really needs to take time out and start teaching their drivers a lesson in manners and work ethics. I have also called Karwa and made complains in the past and I have received an apology when required and they have even taken measures to correct their drivers. So I don’t agree that Karwa doesn't do any thing about customer comments and complains.
I have also been using Karwa for quiet sometime now and it’s not been a joy ride. In fact it’s been an irritating experience.
In your case I guess the rule "If our meter is not working your trip is free" applies. The taxi fare at night is more than the fair during the day. But as he said that the meter was not showing the exact fare it means that his meter was not working. In this case it was his duty to charge you the amount shown on the meter. You should have also noted down the taxi number and complained as soon as possible or called Karwa transportation in the presence of the driver.
Karwa really needs to take time out and start teaching their drivers a lesson in manners and work ethics. I have also called Karwa and made complains in the past and I have received an apology when required and they have even taken measures to correct their drivers. So I don’t agree that Karwa doesn't do any thing about customer comments and complains.