This is a comon problem now a days. I've noticed that customer support has been compomised by staff who mix work with personal issues. It really is important for business ventures, shops and any sort of organisations that have to deal with customers to raise their customer service level to higher more acceptable standards.

In your case its disappointing to hear about the manner in which your husband was treated at the shop. My sugestion would be to contact the manager and notify him immediately about this. This will keep the sales man from behaving in the same way towards other customers.

"Among flowers in a garden there will always be weeds" - its best we up- root them before they cause problems...