You are right. Shouting at someone aggressively and rudely will not solve the problem.

And if we use some common sense and basic airline knowledge, we can try to understand where the actual problem is...

I am talking about my late/lost baggage issue.

When the same thing happens more than once, it should raise concerns. More than 15 times in the last 1 month... in same sector...in the same airline...should cause panic INSIDE Qatar Airways, among the management.

The staff at the baggage claim CANNOT DO ANYTHING. The least they can do is say they are sorry for the incovenience.

The main problem causers or people responsible are sitting in cushy offices in Qatar Airways.

Some guy is majorly screwing up in Qatar Airways overseas offices and is STILL WORKING in QATAR AIRWAYS.

So...

PS: My baggage has still missing in action. No confirmation on whether it will arrive or not. :-)

Kudos to the Best Airline in the region.