Timeline
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6 years 5 months ago.
Timeline
jaan.saahil
About
IT SUPPORT ENGINEER
Firoj K. Mansoor
(B.Sc. in IT)
+974-30047713
[email protected]
C-Ring Road, Muntaza
Doha, Qatar
Career Objective:
To develop technologically interesting and cunningly designed applications for the web. I am particularly interested in user interface and structured framework design, and enjoy having input on all aspects of a project as suits my diverse skill set.
Area of Expertise:
IT Support & Maintenance using hardware & networking techniques, MS office, Adobe application
Web and graphic design using Adobe Photoshop, Macromedia Flash, hand-coded HTML and advanced CSS techniques. Design projects varied from corporate identity and professional web application interfaces, to public entertainment and e-commerce websites.
Apple Mac IT SupportEngineer Experience of using, configuring and troubleshooting Mac desktops and laptops including: OSX 10.8 - 10.10, Apple Mail and iCal, Mac Office Suite, Apple OS X Server, Workgroup Manager and Email server management and folder access permissions.
Work Experiences:
} Organization : Takasago Engineering INDIA Pvt. Ltd.
} Designation : IT Support Engineer
} Duration : Jan 2016 to May 2017
} Location : Bangalore - 560105, India
Duties & Responsibilities:
} Prepare and coordinate, interact web updates and websites changes, assist and support in the upkeep and maintenance of website fix bugs, troubleshoot and resolve problems.
} Troubleshooting system and network problem and diagnosing and solving hardware and software faults.
} Assist in repair maintenance and upgrade of laptops/computers and IT related equipment resolving the software and hardware related issues both in Mac OSX & Windows.
} Monitoring and maintaining computer systems and networks.
} Setting up staff’s email address new users ‘account and profile and dealing with password issues.
} Office Documentation using MS Word, MS Excel, MS Power Point and mail responding.
}
Organizing and keeping filing records and ensures confidential information and documents are handled with complete discretion.
} Organization : 3G AUTOMATION & OFFICE SOLUTION
} Designation : IT Support Technician
} Duration : March 2010 to March 2012
} Location : Birgunj, Nepal
Duties & Responsibilities:
} Diagnose hardware and software problems, and replace defective components.
} Operate master consoles in order to monitor the performance of computer systems and networks.
} Coordinate computer network access and use for office work.
} Determining and installing appropriate security measures
} Providing technical support on-site or via phone or email
Trainings and certifications:
|
S.No. |
Subject of |
Duration |
Institute |
|
1. |
Microsoft Certified System Engineer(MCSE) |
3 Months |
Netroute, Putlisadak,Ktm,Nepal |
|
2 |
Cisco Certified Network Associate (CCNA) |
2.5 Months |
Computer Point Nepal (CPN) |
|
3. |
SQL SERVER 2008 R2 |
8 Days |
DPE-Microsoft & NIIT Delhi, India |
|
4. |
Diploma in A+ & Network Engineer |
12 Months |
College of Software Engineering, Birgunj NEPAL |
|
5. |
Proficiency in Graphic Designing |
3 Months |
College of Software Engineering, Birgunj NEPAL |
|
6. |
CCTV Operating & EPABX |
30 Days |
3G Automation & Office Solution, Birgunj |
Academic Qualifications:
} M. Sc. (Information Technology), Distance Running
Punjab Technical University (PTU), Punjab, India
} B. Sc. (Information Technology), April 2016
Punjab Technical University (PTU), Punjab, India
} Higher Secondary, +2, May 2009
Higher Secondary Education Board (HSEB), Nepal
} Senior Secondary (SLC), July 2007
Government of Nepal Education Board, Nepal
Strengths:
} Ability to work in a fast-paced environment to set deadlines.
} Good analytical and creative problem solving skills.
} Excellent oral and written correspondence with an exceptional attention to detail.
} Ability to keep critical issues in context in order to analyze the condition and hit the ground for its effective solution.
Extra-curricular Accolades:
} Leading Volunteer in Nepal Central Bureau of Statistics (Nepal Census 2011).
} Active participations in many Blood Donating Programs and honored with certificates.
} Participated in Nepal Karate Federation in 2007 AD.
} Training of Existing Entrepreneurs in 2010 AD.
Technical Skills:
} Knowledge of OS like Windows XP, Vista, MAC OSX, DOS, LINUX and general desktop support issues.
} Excellent understanding of Mac Hardware.
} Good Mac OSX troubleshooting and problem solving abilities;
} Knowledge of DNS, TCP/IP, and other networking concepts.
} Computer Operator, Data Entry
} Knowledge of SQL, HTML, Word Press.
} Microsoft Applications (Word, Excel, PowerPoint, Outlook, Access).
} Microsoft Office Document Imaging and Scanning
} Adobe & Auto Desk Applications (Photoshop, Page maker, Acrobat Reader, AutoCAD, GIS).
1. Cisco Routers and Switches:
} Various Routing Protocols, Switch Configurations, STP, LAN & WAN Technology and MPLS VPLS.
2.Maipu Routers and Switches:
} Port access and security, Routing Protocols, Loop back detection, Access control list.
3.Mikrotik Router:
} NAT, Multi VLAN in a network, hotspot setup, web proxy setting, Tunneling, PPPoE configuration.
5.Presentation:
} Developed ability to produce reports and presentations to a professional standard.
6.Personal Skills:
} Ability to analyze, troubleshoot and determine technical problems. Rapid learner with the strong grasping approach, excellent communication, analytical & presentation skills. Better analytical and problem resolving ability to go the core of the problem for enhancing operations.
7.Organizational:
} Effective at time management and prioritizing tasks to achieve deadlines.
Personal Information:
Gender : Male
Date of Birth : 19th May 1990
Marital Status : Unmarried
Father’s Name : Nishu Miya Mansoor
Nationality : Nepali / Nepalese
Languages Known : English, Nepali, Hindi, Arabic and Bhojpuri.
Passport No. : 09952056
Visa No. : 382017461715
Visa No. : Transferable
Weight : 68Kg
Height : 5’5”
Passport issued : 16th Aug 2016
Passport Expired : 15th Aug 2026
Visa Status : Transferable
Declaration:
I hereby declare that the above-mentioned information is correct to the best of my knowledge.
Date: …. / …../ 201_ ………………………………
Place:…………………. Firoj K. Mansoor)
