I have valid QID and NOC, and over 3 years of experience in end-user IT support management in the retail industry. I have experience assisting users with IT hardware and software-related issues, providing technical support through email and Teams chat, and maintaining company IT assets. I hold a bachelor's degree in computer science and are familiar with various IT hardware and software, Windows OS, Active Directory, LAN, Wi-Fi, printers, CCTV, IP phones, and IT asset management. I am currently seeking suitable job opportunities in IT support.