Mufeed Pattoli
Mob : +97431056008,+971554484751
E-mail : [email protected]
Objective
To obtain a challenging position where I can utilize my knowledge of Systems & networking and it should provide career growth.
Profile Summary
Qualified and professional IT Support team member with 11 years of experience in IT Industry
Extensive knowledge in IT Management, Technical Support System & Network Infrastructure Management, An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of team and on my own.
Technical Skills
- Server Administration (Windows Server 2012 and 2008) •Cisco Call manager 6.5
- Virtual Platform: VMware, Hyper-V • Cisco Routing and Switching
- System Administration (Windows 10,8,7Vista and XP) • Secure print server management
- Active Directory, DNS and DHCP • 2005 MS exchange Control panel
- Helpdesk & Technical Support • LAN, WAN, WLANTCP/IP and FTP
- MS Office 2013,2010 and 2003 • Wireless Networking Configuration
Key Skills
- IT Management • IT Documentation
- Ticket Management •Technical Testing
- Network Device Management •Backup Management
- User Management & Security •IT Inventory Management
Professional Work Experience (11 years)
IT Engineer May 2017 – Mar 2019
Digital India Security Products pvt ltd, Kerala,India
Duties & Responsibilities:
· Administration of windows server 2012
· Configuration and Administration of DC, AD, DNS and DHCP
· Administrator and maintain functionality of User accounts and policies on Active directory
· Administration of file and print servers
· Install, maintain, and troubleshoot network environment including devices, network ports, Switches, Patch Panels, and Patch cords
· Operating system installation and configuration
· Hardware and software installation and upgrades
· Configuration and Troubleshoot of outlook
· Troubleshoot and resolve user problems such as computer and printer errors, software problems, email, communication tools etc
· Providing technical assistance to users
· Maintain data backup
· Maintain the IT inventory
· Liaise with local internet and telephone service providers
· Liaise with vendors for new IT protect/services
IT Administrator (System, Network Desktop Support) Oct 2009 -- Feb 2017
Group for Security, Dubai, UAE
Duties & Responsibilities:
· Installation, Configuration and administration of windows server 2012, 2008 and 2003.
· Managing user account in active directory (Create, Disable Delete etc.)
· Creating OU and assign security policies for Active directory users and computers
· Administration of virtual servers (VMware and Hyper –V )
· Administering the whole IT infrastructure – switches, firewalls, routers, and servers
· Data center arrangement and maintenance as per IT and HSE policies such as network rack and devices
· Install, maintain, and troubleshoot local LAN, WAN, Wireless and telephone infrastructure
· Planning and designing network infrastructure
· Ensure that all the systems, network devices and software are fully operational
· Suggesting and providing new technologies and ideas to improve system performance Ensure the IT department’s policies and procedures
· Managing IT ticketing system and supervise technical team
· Reporting incident to all the department head when required and providing immediate action to resolve it
· Troubleshooting of system, network problems and maintaining log of all problems detected
· Reporting to IT manager about IT infrastructure status and problem detected
· Installation and configuration of SQL servers and IIS servers for ERP System
· Work closely with database administrator to ensure that all the applications and services are running smoothly , especially for ERP server
· Citrix Configuration, Management and troubleshooting
· Providing user support via telephone, e-mail and remote access for branch office
· Managing email Anti-spam and Antivirus.
· Supporting for Cisco Call Manager and Panasonic PABX Telephone System.
· Installation, maintenance and troubleshooting Printers, Scanners and Plotters.
· Ensure all the operating system and software are updated and licensed
· Google and Exchange email Console User and Group Management
· Creating and deleting email accounts and configuring outlook and email clients
· HP Secure Print Server Management and troubleshooting.
· Managing NAS backup for user data's and Maintaining a log of all system back ups
· Implementation of User Rights and Security
· Maintain the IT inventory of all the Product
· Ensure the IT department’s policies and procedures
· Work closely with software and hardware suppliers to resolve operational issues
· Liaise with vendors for new IT protect/services
· Liaise with vendors for AMC of Printers, Servers and purchase of various IT products.
IT Support Engineer Jun 2006 – Aug 2008
Palace Computers, Abu Dhabi
Duties &Responsibilities:
· Operating System Installation (Win XP, Win Vista, Win 2000 Server, Windows ,2003 Server, Linux)
· Troubleshooting of Computers and laptops issues
· Works with Help Desk and Network Operations staff as appropriate to determine and
· Resolve problems received from clients.
· Configuring email accounts on outlook
· Troubleshooting of Hardware, software, printers and scanners issues
· Configuring Internet Routers and wireless network
· Installation and configuration of POS system for retail outlets
· Software Installation
· Internet and E-mail operation
IT Technician May 2005 – Apr 2006
Computer Land, Calicut, Kerala, India
Duties &Responsibilities:
· Computer Assembling
· Installing Microsoft products, Win XP, MS Office Etc.
· Installing Antivirus and applications
· Configuring internet routers and access points
· Troubleshooting of network issues
· Setting up network printers
· Works with Help Desk and Network Operations staff as appropriate to determine and
· Resolve problems received from clients.
· Networking (LAN in Schools, Offices, Internet cafe)
Projects
Group 4 Securicor (G4S), Dubai, UAE.
• Citrix Based ERP Solution
The New Citrix Farm has been created using 3 Centralized Server with Load Balancing and ERP has advertized to internet through the Citrix Access Gateway.
• Email System migration
Around 400 Email accounts migrated from Pop3 to Exchange Server Platform.
• Email System migration
Around 450 Email System migrated from Exchange Server to Google based Platform in 2015 January.
Academic Qualification
- Diploma in Electronics engineering.
- Diploma in Computer Hardware Engineering
- SSLC, G.V.H.S. School, Board of Public Examinations Kerala.
Professional Qualification
- ITIL®2011 Foundation (APM Group Limited)
- CCNA (CISCO CERTIFIED NETWORK ASSOCIATE)
- MCSE 2012(MICROSOFT CERTIFIED SOLUTIONS EXPERT )
- MCSA 2012(MICROSOFT CERTIFIED SYSTEM ADMINISTRATOR )
- MCP (MICROSOFT CERTIFIED PROFESSIONAL)
Language Proficiency
English, Arabic (fair), Hindi and Malayalam.
Personal details
Nationality : Indian
Gender : Male
Marital status : Married
Date of birth : 02-06-1982
Passport Details : K8440951
Visa status : Transferable
Driving License : Valid UAE & Indian Driving license
Contact number : +97431056008
Strengths
- Hardworking and committed and fast learner
- Ability to rise to the circumstances to fulfill the requirements.
- Ability to work as one of a team.
Declaration
I hereby state that all the information provided in my Curriculum Vitae are genuine and correct and I am sure, having given an opportunity to work with your organization, I will apply myself certainly for the benefit of the organization and achievement of it’s overall objectives.
Place: Doha Mufeed Pattoli
