ismail.suhail2020
Cover Letter
Dear Sir\Mam,
It is a great pleasure to state my interest in the Desktop Support Specialist position. Along with my MCSA, MCP, CCNA, CEH and I am confident that I can make a tremendous contribution to your Company as well as IT Dept., with Transferable Visa.
I am very skilled in the following areas which will be very beneficial for your organization:
· Customer Satisfaction
· Daily in touch with customers
· Online Selling application creation and support using my contacts with low range
· Social media Marketing
· Creating Eye Catching Design for Products with help of contacts
· Uploading Social Media about Products
· Handling all IT Related Issues
· Take extra Work Pressure to make Shure work done from other companies
Reach the time before client expect.
· Providing supporting Software as well as Hardware
Besides my technical expertise, I have excellent communication and interpersonal skills, and the ability to work efficiently with all organizational levels. I have a great aptitude to work independently at different assigned support locations and participate in team meetings.
I have enclosed my resume for your consideration and would like the opportunity to further discuss my skills and qualifications with you in an interview scheduled at mutual convenience I can be reached at [+974-30861542].
Thank you for your time and consideration.
CURRICULAM VITAE
SUHAIL ISMAIL
Contact Details
Contact Number : +974 – 30861542
Email address : [email protected]
Objective
To work as an IT Support Engineer L3 professional with reputed organization who will utilize my skills and provide me the opportunity to be a part of organization’s growth.
Professional Profile
q A competent self-motivated professional with the ability to work independently and as part of a team within a highly pressured.
q Process driven with seniority to be accepted as a natural leader with Strong negotiation skills.
q Tendency to think carefully before acting and need for achievement, scrutinize information &Strong analytical skills to identify root causes of (potential) problems.
q Self-starter, smart, professional, able to work under pressure, go-getter, hard-working, attention to detail and ability to multi-task and meet deadlines in a professional & skilful manner.
q Ability to work efficiently & independently under pressure.
q Extensive knowledge of information technology service management standards & concepts including ITIL (IT Infrastructure Library) framework.
q Knowledge of service desk management systems.
q Knowledge of computer software & hardware troubleshooting.
q Extensive experience of working on MS Office tools like excel, PowerPoint etc.
q Excellent communication & coordination skills.
q Goal-oriented professional with exceptional technical knowledge and skills.
q Team player with exceptional interpersonal and presentation skills.
q Self-motivated manager with strong leadership and customer service background.
Career Narration
APRIL 2014 – JANUARY 2016 Crease Technologies
Desktop Support L1
Job Profile:
q Responding to calls and mails in Company Standard Format.
q Work on basis of ITIL Standard [HPSM Ticketing Tool].
q Active Directory, User account Configuration, Troubleshooting.
q Remote Support [Team viewer].
q Worked with 30 skilled engineers who provide virtualization and remote access.
q Perform Task like installing and operating system.
q Helping users who faces Technical issue.
q Installing, Configuring Administration of Windows 7 to 10, Server 2012.
q Managing the User account and Computer account with its Policy and profiles in Windows.
q Deployed Various Antivirus tools like Symantec…
q Accept requests for IT services or problem reports from end-user community and gathers necessary information to adequately describe it into the incident tracking system.
Career Narration
February 2016-February 2017 Hewlett Packard
Tech-Support L2
Job Profile:
q Responsible for Managing, Training End user.
q Software Compliance of HPE Withstand Installation and Troubleshooting like universal Discovery.
q Ensuring effective Resolution at right time.
q Monitoring Network using application.
q Working knowledge of most common application layer protocols such as DNS, DHCP, TELNET, SSH, HTTP, HTTPS, FTP, NTP, WINS, SMTP, POP3, etc.
q Guiding and solving queries of customer.
q Backup using windows tool and Recovery SD card, user Desktop, Laptops.
q Working knowledge with file systems & Disk management.
q Troubleshooting software and hardware.
q Maintaining the IT Service Desk for Honeywell and provide first level for computing support to the organization.
q Escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to reporting manager.
q Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
Career Narration
February 2017– November 2018 Wipro Technologies
Desktop Support L2
Job Profile:
q Performing tasks on the server, user creation, and Network printers.
q Played key role in instituting new tracking system that coordinated phone and e-mail support requests, remarkably improving response time and reducing downtime.
q Deployment of Software compliance includes outlook like application.
q Testing and deployment of Windows patches and upgrades.
q Monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
q Interaction with other department or updating the entire network with critical changes.
q Skilled communicator, able to successfully work with wide range of end-users to diagnose and resolve technical issues.
q Contributing to the development of detailed project plans.
q End user Training.
q Lead the day-to-day activities for one or more delivery teams, ensure alignment to software delivery processes/best practices.
q Work with project managers to develop, establish and maintain project management standards and procedure.
q Providing effective incident and problem resolution and management.
q Training the team about KM/ITIL process – how to search, request for modification, creation, relate.
q Documenting problem resolution and troubleshooting steps.
q Knowledge and experience working with service desk management systems.
Career Narration
November 2018– Till Smartest IT
IT Operation Manager
Job Profile:
q Mentor and motivate teams to achieve productivity and engagement
q Managing Works
q Report on operational performance and suggest improvements
q Ensuring regulatory compliance
q Collaborating with other senior management to formulate strategy
q Formulate business strategy with others in the executive team
q Design policies that align with overall strategy
q Implement efficient processes and standards
q Coordinate customer service operations and find ways to ensure customer retention
q Ensure compliance
q Manage contracts and relations with customers, vendors, partners and other stakeholders
q Evaluate risk and lead quality assurance efforts
q Oversee expenses and budgeting to help the organization optimize costs and benefits
q Updating Shifts
q Played key role in instituting new tracking system that coordinated phone and e-mail support requests, remarkably improving response time and reducing downtime.
q Managing Team
q Oversee the implementation of technology solutions throughout the organization
q Visiting client
q Software Developing Support for Different Companies
q Clients Handling
q Deploying Software Development From Outside Country to bring benefits to the company
q Customer satisfactory maintaining
q Desktop, laptop, network side issues as single point of contact.
q Handling Tickets using HPSM
q ITL time limit keeping
q Monitoring Servers
Training
q Hewlett Packard Internal Training for ITIL, internally certified for ITIL.
q Hewlett Packard Internal Training for Security Phishing.
q Ethical Hacking Internal Training from National college of Engineering.
Education
|
Qualification |
Board/University |
Year |
|
B. Tech |
Anna University Chennai |
2014 |
|
XII |
M.S.H.S.S |
2010 |
|
X |
S.V.P.M.H.S |
2008 |
Professional
|
Qualification |
Institution |
Year |
|
MCSA |
EMIND Technologies |
2017 |
|
MCP |
EMIND Technologies |
2017 |
|
CCNA |
EMIND Technologies |
2017 |
|
ETHICHAL HACKING |
EMIND Technologies |
2017 |
|
ITIL |
EMIND Technologies |
2017 |
Technical Expertise
q Confidentiality
q communication and negotiation skills
q Proven experience as Head of Operations, Operations Director or similar leadership role
q Excellent organizational and leadership ability
q Problem-solving aptitude
q Familiarity with all business functions including HR, finance, supply chain and IT
q System Administration
q Active Directory
q Application Support
q Windows Server
q Network Monitoring
q Team management
q Organizational and time management
q Windows
q Project Management
q Ticketing tool
q Technical Support
q Network Administration
q Troubleshooting
q IT Helpdesk
q ITIL
q Team Management
q Work Handling
q Operational Work Handling
Personal Details
q Nationality: : Indian
q Religion: : Muslim
q Sex : Male
q Languages known : English, Hindi, Malayalam &Tamil
q Visa: : Transferrable
q Passport No : M82252464
Declaration
I hereby declare that the information furnished above is correct to the best of my knowledge.
Place:
Date:
SUHAIL ISMAIL
