garakul1947
Santosh Kumar Srivastava - Over 23 years of rich & extensive experience in Project and Operations Management entailing:- Project Management - Project Delivery - Process Enhancement - Quality / SLA Adherence - Problem Resolution - Relationship Management - Development - Risk Management - Scheduling and Time Management - Rollouts – Communications and definition of scope of project and finalization of project requirements.
OBJECTIVE
To achieve a landmark in Operations, Customer Support and Project Management where my talent and potential can be recognized and utilized properly.
RESPONSIBILITIES & EXPERIENCE
As “Project Head” presently working with Vertex Power Controls Pvt Ltd ( A flagship company of Vertex Groups) . Vertex is in business of Power Sector, Automation, Control Panel etc. Presently Vertex has DVVNL, MVVNL, PVVNL and Haryana Govt power projects of 33/11 KV projects of substation and linework. Company has also been awarded Saubhayg projects. Associated with Vertex since 2017.
PROFICIENCY PROFILE
· A technocrat with over 23 years of experience in Infrastructure, Project Management, Network rollout, Customer management, Implementation& Operations.
· Proven leadership skills, established track record of delivering results and achieving success individually and “while working in teams”.
· Comprehensive understanding of client’s needs for the proper management and delivery of projects.
· Excellent team building & troubleshooting skills with proven abilities in planning and managing resources.
· Competency in establishing and managing inter-personal relationships with excellent communication and presentation skills.
CORE COMPETENCIES
Project Management
· Addressing bottlenecks
· Delivering the project work as per plan to scope and timescales by tracking all activities against plan, budget and Billing
· Procuring resource, deploying & allocating.
· Evaluating and assessing requirement of project.
· Managing, monitoring and providing guidance/ support to the project team.
· Delivering and implementing the project as per scheduled milestones.
· Assisting in the implementation of the network troubleshooting
· Suggesting improvements in the operations and processes to make the system foolproof.
· Recommending changes for improvement adhering to the guidelines.
· Relationship management with vendors for any requirements and negotiating terms and conditions for purchase of any Tools and Tackles.
PREVIOUS EXPERIENCE
Worked with Reliance Communications as Senior Manager since May 2004 Till 2016 and took over different assignments of Project Vendor and Customer management
>Being SPOC for assigned nos of project support/queries and Manage surprises, internal and external escalations
> Monitoring installation, commissioning & testing of project equipment thereby reducing enhancing operational effectiveness of project progress.
>Setting out quality standards /adhering for various operational areas, ensuring a quality work experience, while adhering to SLAs and processes.
>Creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum operational efficiency.
>Estimate Budget and Finalising schedule with the remote geographical functional project teams.
>Conducting process training to bridge the process gaps, identifying the learning gaps of associates and planning training to address the same.
>Finalise baseline data , Manage Scope and schedule
>Meet customer and internal quality requirement / standards
>Proactively manage risk impacting project objectives
>Ensuring Proper planning, Roadmap of Project material, vendor availability, implementations and executions of projects which involves interactions of external and internal agencies
>Tracking Material availability through all stages.
>Exposure to work with different geography teams to deliver and make available materials for the solutions.
>Conducting Project and Vendor meetings with all the stakeholders and produce the written report - the Project Definition Report.
>Having regular Technical Project Review Meetings, Customer facing Meetings
Worked with RPG Infotech Limited( Formerly Sprint RPG India Ltd. ) since Nov 1997 to May 2004 as Senior Network Engineer. RPG Infotech Limited was a group company of RPG group. RPG group was the 4th largest business group in India. RPG Infotech limited was earlier known as SPRINT RPG INDIA LTD. SPRINT RPG INDIA LTD was a joint venture between SPRINT USA and RPG Enterprises India. It had 17 nodes through out India connected through high speed lease lines.
Following responsibilities were undertaken by me during the tenure of RPG Infotech Limited. by leading a team of Engineers and Supervisors.
Ø Responsible for implementations and maintenance of WAN Nodes.
Ø Planning, presales technical lead
Ø Responsible for all India 17 Locations x.25 switches maintenance
Ø Responsible for establishing and streamlining support structure for customers.
Ø Incharge port/line planning and implementation, Backbone/Gateway, New project planning and implementation, Connectivity issues, Speed Issues and Leased Line implementations.
Ø Laisioning with Government officials.
Ø Team management including training to Engineers and supervisors.
Worked with Technochip Computers Pvt. Ltd since 1995 to 1997 as Senior Customers Support Engineer at Delhi and was holding the responsibilities of LAN Maintenance Computers Maintenance, Repairing & Services of Branded and Assembled Computers.
Worked with Serian Computers Pvt. Ltd. since 1994 to 1995 as Customer Support Engineer at Delhi and was holding the responsibilities of Assembling and Maintenance of Assembled Computers.
PERSONAL DETAILS
Name : Santosh Kumar Srivastava
Father’s Name : Shri Shivakant
Age : 49 Years .
Phone Nos. : (0) 9313103055
Postal Address : D-47A, Chattarpur Enclave
New Delhi-110068.
E Mail [email protected]
Marital Status : Married
Known Languages : Hindi, English and Marathi
Qualification : Bachelor of Engineering in
Electronics from Marathwada
University in 1994 in First Division.
Professional Certification : Cisco Certified Network Associate
(CCNA) USA
: Microsoft Certified Professional
(MCP) USA
Santosh Kumar Srivastava
