ericksongatdula
Erickson P. Gatdula
E-mail: [email protected]
Mobile No. +966502983967 +97451140990
OBJECTIVE: Obtain a position where I can maximize my management skills, quality assurance, program development, and training experience in your prestige hotel.
Qualification & Strengths:
· Qualified professional with 10 years extensive experience in SPA, developing sales and marketing strategies
· Over 8 years of experience in a 5star hotel
· Demonstrated equally effective skills in supervising, treatment, marketing, and word processing
· Hard worker and dedicated in delivering team success and client satisfaction
· Able to communicate and interact with people at all levels
· Remain objective and focus on the task given even when under pressure
· Initiative and a team player.
· SPA Trainor
· Strictly complied with confidential matters and deadlines are promptly met
· Handles & operates Fidelio, Opera, Spa Soft and Micros systems
· Knowledge in FMC, EAM, KPI Systems.
· Knowledge on FRESHIA spa Microsoft.
Sept 2021 to Present
SPA MANAGER
- Monitor everyday operation.
- Maintain cleanliness and orderliness,
- Monitor daily target and sale
- Report to director daily sale and staff performance.
- Hired staff local transfer and in the Philippines agency.
- Designated therapist on every branch.
- Create treatment protocol and standard procedure.
- In charge of training for newcomers and refreshing course.
- In charge of materials and amenities.
- Prepare salary and commission.
- In charge of product inventory.
- Create treatment on product that is not moving.
- Assist my boss with preparing yearly budgeting and forecasting.
- Issuing memo and disciplinary action.
- Evaluate guest comment and to improve on the concern.
- Communicate with the guest on their experience and on their concern for room of improvements.
- Prepare meeting on all the staff and seminar on customer service and advance treatment on therapist.
- Prepare team building for the staff like outing, educational games, gatherings.
The Soul Spa
Nov 2020 to Oct 2021
Spa Assistant Manager
- Monitor everyday operation.
- Maintain cleanliness and orderliness,
- Monitor daily target and sale
- Report to director daily sale and staff performance.
- Maintain IHG standard on treatment protocol and customer service.
- Designated therapist on every branch.
- Create treatment protocol and standard procedure.
- In charge of training for new comers and refreshing course.
- In charge of materials and amenities.
- In charge of product inventory.
- Create treatment on product that is not moving.
- Assist my boss with preparing yearly budgeting and forecasting.
January 2013 to present – Al Hokair -Kingdom of Saudi Arabia
SPA SUPERVISOR/OFFICE MANAGER
- In charge/supervising/Monitoring-Spa branches in their Hotel affiliates such as Hilton Hotels, ACCOR Hotels, IHG, Golden Tulip and MENA, Holiday Inn Hotel, Novotel
- Designated therapist on every branch.
- Create treatment protocol and standard procedure.
- In charge of training for new comers and refreshing course.
- In charge of materials and amenities.
Supervise branches within the country of Saudi Arabia for more than 100 employees designed and maintain room set up and helping marketing and planning on yearly budget designed treatment according to product we provide. Overseeing and supervise spa and SPA activities and appointments; and to assist the Spa Manager with the operation of the spa and health club
SUPERVISOR/ HEAD SPA THERAPIST
The Address Hotel (Emaar LLC)
Downtown Burj Dubai,
August 2008 to November 2012
JOB FUNCTIONS:
Overseeing and supervise spa and SPA activities and appointments; and to assist the Spa Manager with the operation of the spa and health club.
Key duties/responsibilities:
1. Relay maintenance and housekeeping requests to proper staff members.
2. Answer phone calls
3. Assist in Retail and Spa Inventory
4. To Check and maintain a clean and neat business-like appearance at all times using a high standard of personal hygiene.
5. Check in guests at spa and health club, entering appropriate information into and running necessary reports from computer system.
6. Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
7. Answer a variety of questions from guests, and handle routine problems.
8. Assist in Retail sales
9. Carry out supervisory responsibilities in accordance with policies and procedures.
10. Responsibilities may include training employees, planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
11. Book Spa appointments and services
12. Handle emergencies that arise when on duty alone, notifying appropriate personnel.
13. Put keys away and do a key inventory.
14. Perform other related clerical tasks.
15. Assist in general maintenance of the spa desk and reception area.
16. Always provide superior service to our customers (internal and external). Follow The Resort’s etiquette guidelines.
17. Perform other duties as assigned.
Full knowledge in the ff: body treatments using ESPA Products:
Aromatherapy
Balinese
Sport and fitness massage
Hand and foot nourishing treatment
Hot stone massage
Body wrap (Detoxifying, Purifying, Muscle Relaxant)
Facial Treatment using ESPA Products:
Re-hydrator facial
Brightening facial
Purifying Facial
Age Defying facial
Eye treatmet
Achievement: Monthly reaching target retail and treatment
Training attended
Aug 17 to Sept 30, 2008, ESPA product knowledge, standard ESPA treatment retailing product and facial analysis
SENIOR SPA THERAPIST
Jebel Ali Golf Resort & Spa
Jebel Ali Dubai,UAE
January to July 2008
JOB FUNCTIONS:
Body Treatment using Elemis Products:
Well being massage
Deep tissue massage
Thai massage
Balinese
Shiatsu
Chairo practic
Muscle body wrap
Cellutox body wrap
Body scrub salt ginger
Frangipani milk wrap
Facial Treatment using Elemis Products:
Anti Ageing treatment
S.O.S purifying treatment
Tri enzyme treatment
MD skin care all facial treatment
Achievement: Monthly reaching target retail and treatment
Training Nov 3 to Dec 5, 2006 - Elemis Product Knowledge, Standard Elemis treatment, sale professional, consultation, Facial Analysis
SENIOR SPA THERAPIST
SPALOON
Salmeya, Kuwait
November 2006 to December 2007
Ten Culture Touch (Elemis Product)
Hawaiian Lomi Lomi
Thai massage
Indian Ayurveda
Reiki
Chinese Tui Na
Shiatsu
Reflexology
Swedish Massage
Middle Eastern Massage
Malaysian Balinese
Aroma Spa
Deep Tissue Massage
Well being massage
Facial treatment
MASSAGE THERAPIST
Dubai International Hotel
Dubai Civil Aviation, UAE
March 2005 – Nov.2006
JOB FUNCTIONS:
Body Physical treatment ( Swedish Massage, Shiatsu Massage, and Cairo-Practic)
Fitness Instructor
Attendant
Cashier (using Micros)
Receptionist
Comfort Zone Italian Spa (Essenses)
RUSTAN
SPA THERAPIST - 2001-2003
Body Physical Treatment (Swedish massage, Shiatsu Massage, and Cairo-Practic)
Facial Treatment (Product use: Murad US Brand, Comfort Zone Italy, Dermatologica US, Coudalie Paris, Matis Paris, Dr. Brandt US, L’ Occitane, Joey New York, Dr. Brandt, Acca Kappa)
Hot stone therapy
Aromatherapy massages (Lavender, peppermint, amber, vanilla, magnolia, patchouli, and etc.)
Selling branded skincare and branded cosmetics, toiletries. (NARS, LAURA MERCIER, PAULA DORF, LE CLERK, URBAN DECAY, COSMETIC)
TRAINING & COURSES ATTENDED
Foundation of management volume 1 to 3 at The Address Hotel and Resort
Train the trainor at The Address Hotel and Resort
Gallup (Customer Service Excellent) The Address Hotel and Resort
Natura Bisse Brand Treatment and product knowledge at The Address Hotel and Resort
Espa brand treatment and product knowledge at The Address Hotel and Resort
Aroma Associate treatment and product knowledge The Address Hotel and Resort
Swedish Massage: Rustan Commercial Corp. SPA (Italian Instructor Therapist Ms. ALKINA
Elemis Brand Treatment and product knowledge by Elemis Company
Manicure and pedicure for men - Cleopatra-Steiner International School, Dubai
Ms. Diane (School Principal)
Shiatsu Massage: Rustan Commercial Corp. – SPA Italian Instructor Therapist, Ms. ALKINA
Hot Stone Therapy: Rustan Commercial Corp. – SPA Italian Instructor Therapist, ?
Ms. ALKINA
All types of Facial Treatment: Rustan Commercial Corp. SPA - V.S. Dr. Murad
Skin Analysis: Rustan Commercial Corp. SPA-U.S. Dr. Murad
Customer Service Training: Rustan Commercial Corp.
Sale Professional Rustan Commercial Corporation.
Chiropractic (Cairo-Practic): Jeddah Therapist Association-German Therapist-Mr. Uli Schneider
o Mobility
o Traction
o Alignment
o Cold Compress
Basic Aromatherapy: Oasis Club Phoenicia (Lebanese Therapist)
EDUCATIONAL BACKGROUND
College Education: Angeles University
Angeles Pampanga, Philippines
1995-1999
Bachelor of Science Major in Physical Therapy
Secondary Education: Lubao Institute High School
Lubao Pampanga, Philippines
1991-1995
PERSONAL INFORMATION
Citizenship : Filipino
Age : 44
Civil Status : Married
Sex : Male
Date of Birth : 6 September 1978
Religion : Roman Catholic
Complexion : Fair
Weight : 76 kg
Height : 5’9”
Visa Status : Transferable Visa
