Abdullah36
Bachelor Degree graduate of Hotel Restaurant Intitute Management with 5 years of customer service experience seeking a position as Hotel Front Desk Agent/Ambassador/Supervisor
Obtain a positon as Hotel Front Desk Agent to provide patrons with a positive experience and develop communication, problem-solving, and leadership skills and also Energetic and quick- learning individual ready to provide a positive attitude, customer service skills, clerical skills, and problem-solving abilities as a Hotel Front Desk Agent
EDUCATION:
• Bachelor of Science in Hotel, Restaurant and Institution Management (2011- 2014. Degree holder)
Liceo de Cagayan University
Vamenta Blvd, Carmen, Cagayan de Oro City, Philippines
PROFESSIONAL WORK EXPERIENCES
• Guest Service Ambassador
Vistana Hotel Penang (YTL HOTELS Group)
213 Jalan Bukit Gambir, Bukit Jambul 11950 Penang, Malaysia.
• Guest Service Ambassador -Training Exposure ( 5mos.) The Ritz Carlton Kuala Lumpur (YTL HOTELS Group)
• On Job Training -Concierge /Food and Service Agent (2013-2014) Crown Regency Tower Hotels and Resort
Osmena Boulevard, Cebu City, Philippine
CERTICATES/TRAINING/SKILLS
• Certificate for Excellence Service in Medallia Guest Survey Feedback
• Barista & Mixology Seminar Workshop (Jamaican F&B)
• Bar Service Operation Management (In house LDCU)
• House Keeping Management (In house LDCU)
• Culinary Arts and Science ( In house LDCU)
• Communication and skills Service Program (Majestic Hotel Kuala Lumpur)
• Guest Relationship Service (Vistana Hotel Penang)
• The Bridges (Vistana Hotel Penang)
SKILLS & SPECIALIZATION
• Opera Cloud
• EPITOME Hotel Information System
• Microsoft Office
• Room Division/Front office Operation
• Food & Beverage
• Housekeeping Service
• General Cashier & Auditing
• PBX Telephone Service
