Career Summary An enthusiastic and knowledgeable young professional who is able to provide frontline support as a part of any IT service Operation with 12 years of experience . A logical thinker who handles 1st and 2nd line support calls, analyze and investigate problem, implement fixes, escalate support calls to 2nd/3rd level and work closely with the service desk team. Well-earned reputation for quickly mastering new technology, assuming project ownership through successful completion and providing superior service. Currently looking for suitable position with a forward thinking company.
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