khamuja
M Khalid Ahmed
Senior Tech Support Engineer
E-mail: [email protected] / [email protected] / [email protected]
Mob: No. +974 33351130 / +91 9845383945
OBJECTIVE
To merge into a dynamic organization and take up higher responsibilities, strategically utilizing my existing skill sets while providing opportunities to amalgamate personal enrichment with professional goals.
PROFILE
è Engineering Graduate, offering 10 years of qualitative experience with major MNC.
è Worked at Hewlett Packard Enterprise ( HPE ) , Bangalore as Senior Technical Solutions Consultant with accountability of Industry Standard Servers
è Hands on knowledge and experience on All HP Proliant ML/DL/SL, Blade Server & Enclosures & Gen8
& Gen9 Servers.
è Hands on knowledge and experience of the maintenance and support of Server & Assembling servers.
è Experienced in Change Management, Incident Management, Installation, commissioning, up-gradation, and maintenance of new servers with required RAID level and network teaming. Troubleshoot of any HW & SW related problems.
è Updating of various hardware and software relating to windows 200x systems, Linux, Vmware running on Servers; including software patches, service packs, firmware upgrades and windows update
è Focused and hard working with excellent communication and interpersonal skills; highly organized with proven presentation qualities. Well-developed communication skills with reputation of unwavering accuracy, credibility and integrity
CERTIFICATIONS
è HP2-T16 Servicing HP Proliant ML/DL/SL Servers certification
è HP Gen8 Certified Engineer
è HP Blade Certified Engineer
è HP Gen9 Certified Engineer
TECHNICAL CREDENTIALS
Operating Systems: Windows, UNIX (HP UX), Mac OS, Red Hat Linux, VMware
Software: Sybase, Java Script, XML, HTML, CSS, MS Visio, Active Directory Mgmt
Win 2008 R2, Win 2012 R2 HP Servers Mgmt, VMware Basics (Entry Level).
Hardware HP Proliant Servers ML Servers, DL Servers, Blade Servers + Enclosure, SCSI Attached
Storage Products, HP Virtual Connect module, UPS. Fundamentals and Good
Understanding of Storage, SAN Infrastructure.
PROFESSIONALEXPERIENCE WITHACCOMPLISHMENTS
HPE, GRTP,Whitefield, Bangalore
Sep 2010 – Jan 2018
Hewlett-Packard provides Consulting and Infrastructure Support to client all over the globe. Currently working as a Sr. System Engineer in the US clients. I am in a team of 25+ Engineers and we provide offshore infrastructure support to the clients to manage their datacenter Servers 24*7. Hewlett-Packard works following ITIL version 3 processes and I hold roles across various processes for all infrastructures Server related work.
Responsibilities:
è Performing routine datacenter activity: Task included Window remote administration using remote connectivity tools like terminal services and HP virtual room, checking all schedule jobs on all the servers and troubleshooting failed jobs, disk space analysis
è Resolving issues pertaining to datacenter administration: Issues faced by users in installing and configuring new hardware and software with performance tuning
è Troubleshooting no post, no boot and no video issues.
è Basic Network error handling.
è Patching and drivers and firmware update on windows, Linux and VMware.
è The ability to clarify and analyze a technical problem and develop a solution using HP tools and using logs (ADU / SMH / IML / HPS/ others) and Linux tools like (vm-support / SOS report / cfg2html/AHS Log).
è Provide thorough technical support for Proliant ML/DL/SL servers, Gen8 servers, blade servers and blade infrastructure.
è Good hands on experience on blade connectivity through interconnect modules.
è NIC teaming, DNS and DHCP configuration.
è Analyzing the issue using logs and isolate the issue if it is pertaining to servers or storage infrastructure (SAN).
è Monitor disk space on domain controller and configure RAID
è Monitor Server for performance on CPU, Memory, HDD, log tickets
è Handle incidents related to datacenter Server and resolve the issuesà Incident Management
è Design and document the recovery procedures for quick recovery in case of a server crash à Availability Management
è Disk space management à Incident Management
è Implement planned changes to datacenter Servers as per client business requirementà Change Management
è Participate in conference calls with client for resolving escalation and improvement
è Make sure that the team follows the processes
è Maintain good relationship with the client.
è Coordinating and escalating with L2 technical teams for complex issues
è Technical writing skills to publish Issue resolution documents.
Project specification:
è Most of the servers are on clustered environment
è Troubleshooting any reported problem.
è High availability features like RAID extension, Raid recovery, Raid migration used.
è Installing and configuring new hardware and software
è Migration of server
Rewards and Recognitions:
è Been awarded as Best performer Exceeded Expectation for 2014
è Been awarded as Customer Experience Champs, October 2014
è Been awarded as Best performer Exceeded Expectation for 2013.
EDUCATIONAL QUALIFICATIONS
|
Examination |
Year of Passing |
College/University |
|
B.E (Electronics & Communication) |
2004 |
Vieshweshwariah Technological University |
|
Diploma (Electronics & communication) |
1999 |
Karnataka Technical Board Bangalore. |
PREVIOUSEXPERIENCE
- Worked on the ASP, ASP.NET, C#.NET and VB.NET at Cyber World Communication- Bangalore., as Project Coordination and Development having 1+ years of experience. Feb’ 2009 – Feb’2010
- Worked on the MFGPRO (ERP - Technical) at Hewlett Packard IT- Bangalore., in the maintenance & functional area having 1+ years of experience. Jun’ 2007 – Jan’2009
- Worked on the ASP, Sql server and C#.NET at Hysis Technologiesin the application programming/maintenance functional area having 1 year of experience. Jun’ 2006 – Jun’2007
- Worked on the ASP, Sql server and C#.NET at Pro-EX Solutions in the application programming/maintenance functional area having 2+ years of experience. Jun’ 2004 - May' 2006
- Maintain a good working knowledge of ASP, C#.NET and VB.NET and have 5+ years’ experience with these skills.
- Proficient in SQL Server RDBMS concepts/design with 2+ years of experience in it.
PERSONAL INFORMATION
Name : M. Khalid Ahmed
Father’s Name : M. Munawer Ali (Late)
Date of birth : July 01, 1979
Marital status : Married
Languages known : English, Urdu, Kannada, Tamil and Hindi
