anshid
ANSHID A.R
Qatar, Doha
Email:[email protected]
Skype id: anshid007
Contact: 974-50427561
CAREER OBJECTIVE
To build an excellent career in the field of Computer Science and Information Technology, utilizing my technical, managing, administrating, problem solving, communication skills and fast learning abilities.
PROFESSIONAL STRENGTHS
• A confident and reliable Technical Support Engineer with two years of experience in working with computers and resolving any support issues.
• Familiar with the applications and programming of computer hardware and software
• Comprehensive knowledge of Network administrating and analyzing technical
infrastructure.
• Self motivated to ensure maximum network availability, achieve peak system performance, maintain top quality standards and meet aggressive business objective.
• Excellent communicator and ability to relate well with people at all levels.
• Establish security policies for the computer system and the work environment.
• Skilled in organizing, communicating, managing multi-task and prioritize effectively.
• Flexibility of working well as part of a team and independently.
• Ability to multi-task under pressure.
• Ability to work with minimum or no supervision once trained.
• Expertise in taking follow up on daily basis.
CERTIFICATION
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified IT Professional (MCITP)
• AutoCAD 2D
TECHNICAL EXPERTISE
• Operating System : Windows, Linux, Ubuntu
• Networking : Local Area Network (LAN), Wide Area Network (WAN),DHCP, Proxy Server, DNS,Ethernet, FTP, Wireless (802.11), TCP, IPv6, IPv4 Windows 2008,2012 server ,Exchange server, Network cabling, Door access .
• Configuration : Routers, Switches, Hubs (Cisco, HP),PBX Switches, Printers(HP,Wipro,Tally,Epson,Canon,Lipi), Backups(Transcend,Mcafee),Scanners (HP, Benq and Mutesk),Wireless Routers (Linksys and Belkin,Cisco,Force), WirelessAdapters(Linksys), Branded Laptops and Desktops (HP,Dell,Samsung,Toshiba,Sony),CCTV,IP phone.
• VMware virtualization.
• Programming Languages: C, C++, java, php, SQL basic, HTML, and Python basic.
PROFESSIONAL EXPERIENCE
Lead Technical Support Engineer 5/2015-12/2015
Talview Pvt Ltd. Bangalore, Karnataka
• Managed Operation & Maintenance of the system.
• Planned, monitored and reported Technical System Support performance
• Coordinated and supervised Technical Service Teams within the region.
• Managed the day to day workflow of tickets and phone calls.
• Expertise in project monitoring and project development.
• Coordinate with external technology vendors, internal staff members and third party consultants.
System Analyst 10/2014 – 3/2015
Gulf Survey & Engineering Services (GISTEC) Abu Dhabi, UAE
Project 3: Esri
• Managing projects from conception, pre-production through to completion.
• Being an analyst, supporting US, UAE Clients for different applications and technical concerns.
• Responsible for overseeing the review, initiation and execution of contracts.
• Expertise in ERICSSON network engineering.
• Controls project plan by reviewing design, specifications, plan and schedule changes; recommending actions.
• Prepares project status reports by collecting, analyzing, and summarizing information and trends, recommending actions.
• Maintains project data base by writing computer programs; entering and backing up data.
• Contributes to team effort by accomplishing related results as needed.
• Managing and analyzing services with Salesforce platform.
• Overseeing the maintenance of projects after completion.
• Expertise IBM Lotus Notes troubleshooting and maintenance.
• Earned solid reputation for resolving complex issues and providing exceptional customer service.
Technical support engineer 8/2013 – 9/2014 Interviewmaster Technology Pvt Ltd. Bangalore, Karnataka
• Identified product problems, strengths and collect data on the customer experience.
• Worked closely with QA to develop use cases, review test cases and track feature bugs.
• Maintained in depth knowledge of distribution platform guidelines and capabilities to guide internal development.
• Collaborated with global team to resolve IT support cases.
• Maintained composure and patience in face of difficult customer situation.
• Supporting US Clients for different applications and technical concerns and working with different teams with good coordination to resolve the issues.
Technical support engineer 11/2012 – 07/2013
Team Computers Pvt. Ltd. Bangalore, Karnataka
Project 1: Times of India
• Administering & designing LANs, WANs internet/intranet installation and maintenance services.
• Analyzing & developing key components using methodology prescribed techniques.
• Configuration and testing of any new Hardware and software.
• Network connectivity troubleshooting Ping, telnet, etc.
• Responsible for communication protocols, configuration, integration and security.
• Investigating, diagnosing and resolve all network problems.
• Managed all switches, router, firewall and [Cisco, Hp, Force, Belkin] equipment’s.
• Microsoft outlook and exchange server troubleshooting.
• Maintain company server, printers, cables and other equipment.
• Identified, reported and resolved network security violations.
• Analyzed complex computer system to assess vulnerability and risk.
• Managed application patches, data backup, security changes and network configuration.
• IP telephone configuration and maintenance.
• Finger print door access configuration.
• Worked with HP Service Manager platform.
• Expertise in installation, configuration, support and maintenance of servers and back-end infrastructure
EDUCATION
Secondary education 2006
Ilahiya secondary school Calicut,kerala,India
Top [67.48%] of class
Higher secondary education 2008
IPC Higher secondary school, Payyoli Calicut,kerala,India
Top [63%] of class
Bachelor of Science: Information Technology 2012
University of Calicut, Kerala Calicut,kerala,India
Top [75%] of class
Master of Business Administration 2015(pursuing)
(Technical operation management) Pune,India
Symbiosis Institute of Business Management
ADDITIONAL INFORMATION
• Won first in English elocution at college level.
• Participated in various quiz competitions in school level.
• Got first class in Bachelor of Science in Information Technology.
• Won various prizes in arts and sports at school and college level.
PERSONAL DETAILS
• Father’s Name : Ashraf C.K
• Date of Birth : 24/05/1991
• Linguistic Proficiency: English, Hindi, Malayalam, Tamil.
• Passport Number : K3960872
• Driving License : Indian union
DECLARATION
I hereby declare that the information furnished above is correct to the best of my knowledge and I am responsible for its credibility.
Date: 05-01-2016
Place: Doha (ANSHID. A.R)
