Qatar Airways scucks
By Gladiator1 •
Open E mail to Qatar airways
BOOKING REF : AMADEUS: 7P9B7Y,
To whom ever concern,
I purchased my air ticket from Online to travel on 19th August from Abu Dhabi to Cochin via Doha,
Due to some personal problems I tried to re-scheduled the ticket to 18th August from your Almana Tower office and I paid the difference (230QR) after issuing ticket only I came to know that I was cheated by ticketing agent.
Earlier I was eligible to carry 40Kg + 7Kg hand luggage, and when I received my ticket it was reduced as 23Kg +7kg, the time being and I asked the agent the details for this new changes, and very trickily she laid to me that first ticket was shown wrong information that I can carry 40Kg from Abu Dhabi, I trusted her and yesterday I contacted my company travel agent as well as Abu Dhabi Qatar airways call centre. And I realize that I was cheated by Qatar Airways ticketing agent,
I understood the situation very clearly from one of your senior staff that when ever you issue ticket from Qatar to fly this sector you will give only 23Kg , but if any one purchase the ticket from online or Abu Dhabi he is eligible to carry 40KG, and in my case I just re-schedule the ticket from Doha which was purchased through online. When you agent issued the new ticket she considered this ticket was issued from Doha, and my allowed 17Kg luggage is deducted.
When I came to know this information I visited the same office and met your super visor and still he is trying to make me fool by telling the old ticket was printed with error , and no one is ready to help me in this , so please let me know how you can solve this issue , I spend lots of amount to calling Abu Dhabi Qatar airways office and they asked me to explain this to the same office also request to send a remarks for this to get the total 40Kg Luggage .
Can you tell me what was the mistakes I done on this?
• I changed the date is it not acceptable for Qatar airways ?
• I never asked to reduce my luggage
• Before changing the date the ticket agent never informed me this
• How we people trust your staff if they are doing like this ?
well for certain sectors they give 40+7 but u need to read the rules of your ticket carefully.
if the ticket is purchased from Doha and if you r flying out of doha to non GCC countries you are allowed different baggage allowances
23kg baggage allowance for all economy passengers travelling on QR flights.
But,
TOTAL BAGGAGE ALLOWANCE ALLOWED FOR KTM IS 2 PIECES 35 KG TOTALFOR ECONOMY CLASS ON OUTBOUND ONLY. -------------------------------------------------- TOTAL BAGGAGE ALLOWANCE ALLOWED FOR AMD / COK / HYD /KHI /MAA /TRV/BLR IS 2 PIECES 40 KG TOTAL FOR ECONOMY CLASS AND 50 KG FOR BUSINESS CLASS ON OUTBOUND ONLY. ------------------------------------------------- TOTAL BAGGAGE ALLOWANCE ALLOWED FOR BOM / CMB / DAC / DEL / ISB / LHE / PEW IS 40 KG FOR ECONOMY CLASS AND 50 KG FOR BUSINESS CLASS ON OUTBOUND ONLY.
I hope you are familiar with the 3 letter codes of the cities.
So you see it differs and I do agree with you if you say that the original Ticket said 40Kgs even if its a printing error, it is document proof!!!
You can fight for your rights.
All the best!!!
I alwayse Get eco class ticket, and can carry 40+7Kg, but I often carry 40+10KG. Doha to Dhaka.Love Qatar Airways!
no it was not err ,
they don't want balme the rule which is stupidity .....
@ Afzal Khan ,
no it is not like that if you buy ticket from doha to fly from other country like UAE, Saudia to ur country via Doha , you will get 23 + 7 .......
but if you purchasethe ticket from online or the origin country you will get 40+7 ...
in my case I purchased via online and I got 40 + 7, when I re-scheduled the same they considered the ticket has beed purchased from doha which was worng, and they balmeed the system .......
stupids they don't know what they are telling .......
so I got this official information from their abu Dhbai call centre, via phone + email.
when I visited y.day they told me QR nvr evr give 40Kg, and I got it fisrt coz of err ........
and today I sent strong mails them with proof .....
and they shut their mouth ..
and re issued new ticket for me, we are not travalling for free .....
paying big amount stupids thinking it is free for us .....
so there was an error and not somebody cheated you :)
staff has notthing to do if you travel with 23kgs or 40kgs... company will not give him a bonus if you travel with 23kgs, in fact they can make him pay your 17kgs :)
thanks to god you got your 40s
@ Gladiator,we're all human mate so we all make mistakes,yours was choosing to fly Qatar airways! i believe you've learnt your lesson now?!...next time,stick to Etihad,Emirates,Gulf air or Air Arabia for a really low fare & avoid QR @ all cost,simple solution isn't it?!...it's not like you don't have a choice for flights to Kochi from the mideast!...
When you buy a ticket from Doha from Qatar Airways office , the allowable baggage is 40+7, flying from Doha & 23+7 on return to Doha.
friends .......
some of u need to correct your information ....
Arabin Princes , wht evr I said here was correct and checked twise and confirmed .......
and finaly I got dedcuted leguagge ...
if you fight you will get , if you are eligible ..
yes
thanks to Allah .....
I got my new ticket
ABU DHABI QR 129 V 18AUG 2355 VPOWPXAE 31OCT 40K OKTERMINAL:1DOHA ARRIVAL TIME: 2350DOHA QR 266 V 19AUG 0055 VPOWPXAE 31OCT 40K OKKOCHI ARRIVAL TIME: 0750
Your mistake was to choose to fly with Qatar Airways
qatar airways always gives 40+7 when u depart from doha other wise it 23+7
The 'perfect system' is only as good as the idiots operating it! Put a normal guy into a Formula 1 car and you will see that he will crash it within minutes. Is the car shyte or the driver?
send this email TO: [email protected] or [email protected] or both.
for sure there will be an investigation. believe me ;)
dont worry buddy its a experience in life, next be carefull...... " wht we lost is nt imprnt but wht we have is more importnt.... Tc bye.......!!!
I got e-mail from Qatar airways to vist their main office ........
I need to spend money for taxi coz of this stupids
my family went last week to kochi, and it was 40 + 7....
and still u check with Qatar airways UAE or any traval agent,
if you buy the ticket from UAE to fly Abudhabi - Doha- Kochi you will get 40 +7 ,
and if you the same from qatar u will get only 23+7, if you online u will get 40 + 7 and it is not and it is a common .......
at-nowreasonforsmile
mafi mushkil ....
thanks VFQ........ International only 34Dhs
he he he
no it is not err, still I if any one purchase ticket from UAE or online they will get the same .............
Looking at Eddie's link, it seems like somebody inadvertently quoted you the first class luggage allowance.Accept it as a mistake and move on with your life.
There is not a single chance of error in their system.The system the persons and the best operating atmosphere eneables them to perform best..they have finest way to operate the ticketing operations.Just becoz of some human error u cant blame whole system or a company of repute.
we always get 40+7 kg when we fly doh-cmb. it is economy class. so 40+7 kg is very possible in qatar air.good luck!
You should have used the money you spent on phone calls to pay for your overweight luggage. lol
Unless you were travelling First Class the allowance is 23kg..... so the original ticket was incorrect...... there is no way an economy ticket is 40kg irrespective of how or where you book your ticket!
http://www.qatarairways.com/qa/en/baggage.html
I'm sure the original ticket was printed in error. I can't believe any airline gives a 40kg luggage allowance, especially in economy.