dont you just love your bank ...
A 98 year old woman wrote this to her bank. The bank manager thought it amusing enough to have it published in the Times.
Dear Sir,
I am writing to thank you for bouncing my cheque with which I endeavoured to pay my plumber last month.
By my calculations, three 'nanoseconds' must have elapsed between his presenting the cheque and the arrival in my account of the funds needed to honour it. I refer, of course, to the automatic monthly deposit of my Pension, an arrangement which, I admit, has been in place for only eight years. You are to be commended for seizing that brief window of opportunity, and also for debiting my account £30 by way of penalty for the inconvenience caused to your bank.
My thankfulness springs from the manner in which this incident has caused me to rethink my errant financial ways.
I noticed that whereas I personally attend to your telephone calls and letters, when I try to contact you, I am confronted by the impersonal, overcharging, pre-recorded, faceless entity which your bank has become.
From now on, I, like you, choose only to deal with a flesh-and-blood person. My mortgage and loan payments will therefore and hereafter no longer be automatic, but will arrive at your bank by cheque, addressed personally and confidentially to an employee at your bank whom you must nominate. Be aware that it is an offence under the Postal Act for any other person to open such an envelope.
Please find attached an Application Contact Status which I require your chosen employee to complete. I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative. Please note that all copies of his or her medical history must be countersigned by a Solicitor, and the mandatory details of his / her financial situation (income, debts, assets and liabilities) must be accompanied by documented proof.
In due course, I will issue your employee with a PIN number which he /she must quote in dealings with me. I regret that it cannot be shorter than 28 digits but, again, I have modelled it on the number of button presses required of me to access my account balance on your phone bank service.
As they say, imitation is the sincerest form of flattery.
Let me level the playing field even further. When you call me, press buttons as follows:
1-- To make an appointment to see me.
2-- To query a missing payment.
3-- To transfer the call to my living room in case I am there.
4-- To transfer the call to my bedroom in case I am sleeping.
5-- To transfer the call to my toilet in case I am attending to nature.
6-- To transfer the call to my mobile phone if I am not at home.
7-- To leave a message on my computer (a password to access my computer is required. A password will be communicated to you at a later date to the Authorized Contact.)
8-- To return to the main menu and to listen to options 1 through
9-- To make a general complaint or inquiry, the contact will then be put on hold, pending the attention of my automated answering service.
While this may, on occasion, involve a lengthy wait, uplifting music will play for the duration of the call.
Regrettably, but again following your example, I must also levy an establishment fee to cover the setting up of this new arrangement.
May I wish you a happy, if ever so slightly less prosperous, New Year.
You’re Humble Client
(Remember: This was written by a 98 year old woman; DOESN'T SHE MAKE YOU PROUD!!?)
I just love every time I call HSBS (yes, there is always a problem), they say I need to go to the branch....which part of 'I work full time and can't come in because of your retarded hours', don't you understand?....then I say, IF I have to go to the branch one more time it will be to close my account.....and here I was thinking that the Gulf was on top with technology....maybe they should start training their staff and treat them with a little more dignity, so they may give a crap!
what you want more azzy? 24hrs service from bank? that's amazing!
Between 10pm -10:15pm and the guy on the other line just called to remind me that I need to pay my CC balance of QARxxxx amount.
When I said, "you called me late at night to say that?" And he replied, "WE WORK 24 HOURS A DAY and you don't answer your phone whenever we call you at daytime." So, still groggy from my meds and sleep, I calmly said to the guy, "How can that be when my phone (I use it in my job, as well) is always ON/OPEN- 24/7?" and I ended the call by saying.."I'll call and talk to you tomorrow".
Now, I've got a migraine and still woozy/groggy (due to the meds I'm taking), I can't sleep...
I've been using bank services since I was 16 yrs and never I experienced such service like this...ONLY here in QATAR...
I'm going to bed and try to sleep...GOODNIGHT QLers...
I pay 100% on my credit card bill. Dont buy if u cant afford
All banks have hidden fees for the Credit Cards.
They have a fee for every service.
No bank discloses how they charge you.
Most probably the customer-service guy too doesnt know that either.
Only people who are into accounts & finance are able to make it out.
lamea is saying exactly that when he is talking about Mashreq bank.
That is why they dislike to give you the detailed Credit-Card billing statement.
Its not a rocket science to get detaill billing. Q-tel gives detail billing on calls. Banks purposly avoid that.
People who use their credit often are usually under heavy debt. To pay that debt they go in for a loan. To repay the loan they take more loan.
they have a very cute qatari hot boy working in customer service in Al Sadd.
that is about the only positive info I have about any bank in Qatar.
Still quite crap but at least there is some aesthetic redemption for going in. :) Crap service with a winning smile.
Does any 1 know if IBQ works on Saturday !!!
Hmmm SOunds interesting .. Thnks for d tip !!!
I think you need to transfer your salary to get a credit card. But that's not a bad thing, cause you get a scratch ticket and the minimum prize is 1000QR (and every card is a winner).
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I guess thts always a good thng !!! Makes it easier to get things done !!! I was actually plnng to go down there to get a credit card from IBQ
I'm with Markihya Branch. I'm sure that is the reason R7, either way, there customer service is still way better then anywhere else here.
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iM SURE ibq WOULD KNOW ALL THERE CUSTOMERS BY NAME SINCE THEY DONT HAVE TO MANY :)
Which branch are you with...?
Actually I'm banking with IBQ and they are fantastic. You get a personal banker who calls you with any problems. You can get a hold of them anytime. You never have to wait in line ups at the bank. They all know my name when I go in. And they are all really nice people.
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i still regret to this very day why I made business with that bank. I had some people I know warning me before but the stubborness in me...I went ahead....THAT BANK SUCKS AS IN "BIG TIME"
Ive banked with CBQ, Mashreq and now HSBC and belive me in terms of customer service I find them to be the most courteous of all, CBQ staff sucks big time they r rude n arrogant.. And mashreq as Novita said is a big time rip off.. i would get a number of deductions and charges for god knows what... All n all Im pretty happy with Hsbc service plus they have branches worldwide which makes it much easier while travelling !!!
sorry ... my last comment was referring doha bank ... we used them for the past 6 yrs but always have problem with it. So far husband put up with it because they have branch office and his working place so it is more convenient to do the banking.
hope this clarify you ...
WEll my cousin worked for mashreq bank Dubai and told me not to open an account with them. they have a reputation of ripping u off in terms of hidden fees!u are just taken by surprise
Novita Thats not the point.
All the banks do same. Keep ur money safe and make profit out of it.
For me as a customer, all I need is if I have a valid problem or request, it should be taken care of. Like its really annoying to get 4k plus credit card bill without a single detial.
How many times I have asked them to rectify....................
HSBC Service in AbuDhabi was excellent. I had my account there for 7 years without any problem.
e x a c t l y .... best bank this and best bank that ... how come ???
Well i still haven't arrived to Qatar yet, but many people I know are recommending Mashreq Bank. Does anyone agree?
***The biggest risk in life, is not taking one!***
Well i still haven't attived to Qatar yet, but many people I know are recommending Mashreq Bank. Does anyone agree?
***The biggest risk in life, is not taking one!***
My experience with HSBC is same. My credit card statement is always of two line. Visa card bill and internet credit car bill. No details of purchase. Have asked them million times and all they do is print a detailed statement and next month is same.
Last month as per our accountant my salary transfer was on 1st week. My statement showed it on 26th. I still need to check with bank about that. Accountant is pushing me to check as he has got the salary transfer letter of 1st week.
Now The Question is.............
WHICH BANK????????????????????????
My hsbc account has recently come up with a wonderful new set of service charges, which I'm more than happy to pay since they were obviously lacking for funds.
Has anyone had dealings with citibank...?
i hate hsbc and i hate doha bank.
horrible horrible service and yet you see all these awards that doha bank have won!
What goes around comes around....
***The biggest risk in life, is not taking one!***
Yeah, novita, everywhere you look here professionalism and first-class service is in your face.
i will not advice you to go to Doha Bank either ...
A taste of their own medicine.
I deal with HSBC and they are absolutely horrible. So difficult to get them to answer the phone and when you go no parking.