Beware Vodafone Overcharging!
Just a heads-up if anyone uses Vodafone's Freedom plan: I noticed on this month's bank statement that Vodafone charged me 4x in one day my monthly payment!
Their customer service was useless and first tried blaming me for roaming charges, despite the fact I have not been out of Doha in over 3 months!! They then changed their mind about that, but insisted that I give my bank details so they can request a credit card statement!
How insane are these people? Don't they have their own invoicing systems that they can view??
get them through facebook
Vodafone in Qatar has excellent customer service, visit any of the VF store they will definately solve your problem.
Thanks
Vodafone in Qatar has excellent customer service, visit any of the VF store they will definately solve your problem.
Thanks
If you have been using it for two plus years and this is the first time this is happening, then probably it was just some simple mistake. Chances are that the money will be deposited back into your account soon.
As to the lousy customer care, that is the reason why I burned my vodafone sim card. Qtel is better any day and they do offer competitive rates. But I should confess that they too started focusing more on customer care only after a group of Qatari and exaptriate customers took them by the horns.
My advice, don't lose your cool. Keep the statement, tape any conversation you might have with the customer care agent (they do it to you for 'quality assurance', so why not do it back to them?), note the time and number of times and give a detailed complaint to the concerned authorities.
You'll be surprised with the results. Have a little faith !
The "e-commerce" description is how its listed in my billing each month. (I have had this Freedom Plan for the last 2+ years)
looks like you have been transferring some money.
Whats all the ecommerce statements doing there?
and file a complain ... in Telecomuniications dept at qatar
Give them a call. Their billing system stinks, but they usually sort things out quite quickly. I even got them to throw in a little extra credit once when they messed me about.