TO AL AHLI HOSPITAL!

Moonbeam, that is truly shocking that a doctor refused to examine you because of religion. I hope you complained LOUDLY. He should work in an all male environment if he has a problem with female patients. Unbelievable

Well I could train the receptionists to do a good job in about 10hours class time....

20 hours - they have all the skills

so the offer is there

if the director reads this and you want to improve the most important point of contact for customers.....

pm me

really whats the point of having all these doctors and facs if patients cant get a call answered?

Alexa, Al Emadi? I ended up there due to an emergency. I was 7 weeks pregnant at the time and I thought I was having a miscarriage.............I had a bad case of gastro enteritis and the cramps felt like contractions!

The doctor in the ER refused to examine me because I am a woman.........and he is muslim. I laid there for over 1 hour crying in pain, until someone replaced him.

I will NEVER return to Al Emadi........that one experience was enough for me.

I agree Dottie. I remember having to do my glucose screening test when I was pregnant...........and of course I had to fast.

By the time I did the test and got seen, I was close to fainting. Low glucose levels and the heat had me on my knees.

Like Chelsea said, it's really hard on a heavily pregnant woman to have to wait for hours.

Administration really needs to get their act together.

Why not? Does she not have an obligation to do her job well? Does she not get paid to assist a caller?

Or are you just accusing me of being inconsiderate because I named her, thinking I am just being mean to her? This is the problem with so many people (here and everywhere!) that no-body wants to go that 'extra step' to help. Nobody wants to do their JOB better!

So don't tell me not to name the receptionist...........I couldn't care less about her or the administration. She has a JOB to do.............and so does the administration, and she should do it.......full stop!

I'd like to see you be on the other end of bad service......... I wonder if you would be so tolerant...... especially if the person was an expat?

What I don't understand is why they can't run an appointment system, instead of everyone turning up together (at 8am or 7pm of whenever the doctor starts consulting) and then having to wait FOR HOURS to be seen. Last time I went there with my daughter, we arrived at 7pm and finally got to see the doc at 8.50pm. Thankfully, I'd taken a book with me and my daughter had her iPod - we kind of knew what to expect, having lived her for a few years. The doctor told me that people just don't respect allocated appointment times, so it's not worth even trying. But ladies manage to keep appointment times when going to have their hair or nails done, don't they?? so what's the difference?

I understand your frustration,, but u shouldnt have named the Receptionist..!! not a good idea to kick someone's job !

~noms~

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"Before God we are all equally wise ' and equally foolish" - Albert Einstein

i dont like Al ahli...

That chorus is to entertain you while you dedicate your time to work hard. Did you notice they have a kitchenette where they prepare food for you also. Still complaining and wondering?

Smile. CHEEEEZZZZZZZZZZZZZZ

===================================== http://www.qatarliving.com/node/58409

Doha Clinic gave me an appointment with someone who was on holiday that date. Genius.

I usually go to doha clinic, which is more than average clinic

ha tallg!! "Why not train their current receptionists to answer a phone properly, rather than just having all 3 or 4 sitting there playing with their mobile phones and chatting to each other?"...

every day I ask myself this question, while working hard and hearing chatting and laughing at the same time from the other side of the office..

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“You become responsible forever for what you have tamed”. Antoine de Saint-Exupéry

Why not train their current receptionists to answer a phone properly, rather than just having all 3 or 4 sitting there playing with their mobile phones and chatting to each other?

This issue is really very frustrating whilst there are just a lot of potential Receptionist/Admin at this point of time looking for a job......why not Al Ahli employ them to make there services a good one and with customer satisfaction?

The worst thing about Al Ahli when I was pregnant was all the husbands/children/drivers sat on the chairs in the waiting room whilst 5 or 6 heavily pregnant women were left standing waiting for their appointments.

At no point did any member of staff ask them to move. There were several occasions (when I was 8 months pregnant!) that I said "excuse me, would you mind if I sat there" and the men just looked at me, ignored me and started talking to whoever was next to them!

Their phone answering is fairly awful but I've never been kept waiting for an appointment. If it's not an emergency I don't mind dropping in to make an appointment for the next day because I like the doctors.

www.qaws.org

I'm not a fan of Al Ahli hospital. So thumbs down to them and thumbs up for this thread.

They should feel sorry for it.

I have seen many pregnant ladies standing in queue for hours at their 'Maternity' section. It should be considered as crime. It shows lack of respect for customers/patients. Why can't they introduce ticket counter like many places to avoid such chaos.

U r right doctors are good but Admn. is really very poor.

LOL I think this time I have officially given up!

I'll go to my lovely neighborhood clinic. No waiting times, sweet doctors, and best of all FREEEEEEE!!!!!!

This is one thing I really love about Qatar..........the government health system is pretty good.

That's why I get so mad with Al Ahli. Here I am trying TO GIVE THEM MONEY...........and I can't even get an appointment.

Well...........THEIR LOSS!

I agree, it is incredibly frustrating trying to make an appointment at Al Ahli. Normally the phone isn't even answered, and if it is they will normally transfer you to another phone that is never answered.

I will single out the ob-gyn appointments lady for praise though. Because doctor's schedules are only released in two week batches, and only a few days before the schedule starts, it's very hard to make an appointment in advance. But the receptionist always takes our number and calls us as soon as the schedule is available and makes an appointment for us.

Don't worry, you can still try with some other receptionist to make, uh oh.... I mean experience love in Al Ahli..

...Avada Kedavra..

you go chook! :)

smile lots laugh more

Admin mainly

You should see how much I have spent (moneywise) on this hospital in the last 3 years (had our baby there)...........all in the hopes they would get their act together.

But this morning I got my confirmation that nothing has changed!

The doctors are nice, but you can't make an appointment to see them!

I would expect that form a PUBLIC hospital! Not a PRIVATE HOSPITAL THAT YOU PAY AN ARM AND A LEG FOR!!!!!

sho sho .. .. so sad about yo ! lol

so yu are complaining about receptionist Haifa ? or Admin dept or the whole hosp ?

"I will now go to QatarLiving.com and write a review about your lack of service to your patients" -

- And du yu really think yu will get yur service after this thread !

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