Vodafone Jokes

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Hi Kellys Heroes,

I have responded to this post on the other thread you posted.

Andy

Whether on the technical side (network) or on the customer service side (Call Center).

I am reposting here an email which was sent earlier to Vodafone. Of course and as usual. No response. Just an "Out Of Office" auto-reply> How funny.

Here is an extract of my email:

We are having frequent problems in refilling the monthly fees for my lines. Mainly ******* & ******* through flexi schemes.

After midnight today, my number ******* was disabled - cannot dial - and found that the credit is 1 Dirham. Contacted the Call Center and was told a long story that we still have 1 Dirham and hence the balance should become zero to refill, was advised that we will get 9 dirhams to make a message and hence have the balance zero. Cut a long story short, we could not do anything. After a long fight with the call center agent, they advised that they reduce the plan from 220 to 110 and refill the credit. At around 2 AM, 110 QRs were deducted from my credit card and the line uptill now (4:00 PM) is still down.

At 2:00 AM we were told that the technical support does not work at night and we have to wait till morning. During my recent call to the Call Center, we were advised that the transaction will be handled through the technical support manually and it will take time and promised to have the line available at night. No time could be mentioned.

Now I am confused. At night we are told the technical support does not work during the nights. And now I am told that the line will be working at night. Sorry but I do not buy such false commitments and promises.

Please note that. My credit card is always active and valid and have sufficient balance.

I do not have to call many times to refill my cards. Always get the magic words (withing 12 hours, 24 hours, 48 hours) and end up having the problem solved after 2 weeks as usual. Also when you had a major problem some 3 months ago. you did not bother to notify us about the problem. We have to fight for each number to have it working.

You have generously eliminated the 2010 free minutes because of your mistake and you did not bother to admit it and re-instate the free minutes.

**************************

Update: Line is still down (11:30 PM - 26/05). Contacted the customer service few minutes ago. The first attempt, after giving the information to the agent, he hanged up or the line get disconnected.He did not bother to call me. Called again and they asked for my full details once again to start investigating the problem. By full details I mean: Name, ID no., Date of birth, PO Box, Nationality.

Hi Rollingstone,

We are working on reducing the balance sms' to one consolidated sms. At the moment you receive a few messages because we send you each bundle you have so you have all the information. We are also working on our self-care function on our website in which you will be able to check your balance and change plans.

Please let me know what your issue with the call centre champions is and i will find out what happened.

Thanks

Andy

Hi,

I work in the call centre, Can you please send me your number so I can fix this issue for you.

You can pm me here or mail me at [email protected]

Thanks

Andy

We cannot auto-recharge your account because you have QR 0.05 as balance. When you reach zero balance it will re-charge automatically.

(I cannot send an SMS 0.10 and cannot make call 0.39, so I am stuck)

okie... the most annoying thing for me from vodafone is that when eva i check my bal.. i get 7 msgs :-(. I've used vodafone for a long time in india, but now m starting to hate vodafone and the customer care champions are good for nothing >:P

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what has it got to do with environment issues?

and not a Joke!

not funny!!!