Atleast i see this attitude totally lacking here in most of the places in Doha..... they hardly realize customer is the reason for them to stay in their business. So treating customer well must be paramount in any business....
What if the customer blew out on you? For me, i've been a customer and an educated customer.i treat everybody from a tea boy up to the staff respectfully. If the staff don't treat me well so i will politely give her a piece of advice. I dont beleive any on this saying "customer is always right". A customer has no right to shout at you as if he's feeding you. It's not a matter he is your customer, it's all about you are both human being and if you want to be respected you also know how to respect people.
Does this mindset still apply up to the present? Is there a new evolution in handling customers?
He may be be your customer today and tomorrow may not. You made a lapse in his request coz you are not aware of the procedure. Customer blew out of the proportion despite of your apology until it reached that he is already hitting you below the belt. To protect your self-respect and interest you answered him harshly.
until when are you going to be tame with your customer?
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Atleast i see this attitude totally lacking here in most of the places in Doha..... they hardly realize customer is the reason for them to stay in their business. So treating customer well must be paramount in any business....
What if the customer blew out on you? For me, i've been a customer and an educated customer.i treat everybody from a tea boy up to the staff respectfully. If the staff don't treat me well so i will politely give her a piece of advice. I dont beleive any on this saying "customer is always right". A customer has no right to shout at you as if he's feeding you. It's not a matter he is your customer, it's all about you are both human being and if you want to be respected you also know how to respect people.
Remember, a person in a shop is a potential customer - don't ignore them - they can always go elsewhere! (Modern Home / East 51 take note!)
Take care of your customers and the business will take care of itself. ;)
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"You cannot propel yourself forward by patting yourself on the back."
Does this mindset still apply up to the present? Is there a new evolution in handling customers?
He may be be your customer today and tomorrow may not. You made a lapse in his request coz you are not aware of the procedure. Customer blew out of the proportion despite of your apology until it reached that he is already hitting you below the belt. To protect your self-respect and interest you answered him harshly.
until when are you going to be tame with your customer?