Elite Shipping and Integrated Logistics Review
Hi All,
After being in Qatar for over 2 years, and working through many channels to try and get my shipping issues resolved, I would like to document my experiences here so that new movers do not fall into the same trap.
I moved from Dubai to Qatar in 2012, a relatively simple move of our villa contents plus a motorcycle.
I used Elite Shipping LLC in Dubai, who then used their agent, Integrated Logistics Trading & Contracting WWL in Qatar to clear and deliver the items.
Rather than bore you all with the details, here is what I have been trying to reconcile:
* A custom crate to transport my motorcycle was ordered and paid for with Elite Shipping LLC, the crate was never made, the motorcycle was damaged in the shipping
* Some items arrived in Qatar without any packaging, and were damaged beyond repair
* 2 bicycles were tied down so tight to the truck the wheels were bent
* Our glass outdoor entertainment table was smashed on delivery by Integrated Logistics Trading & Contracting WWL, A replacement was promised, but never arrived despite months of chasing.
* When the items were delivered, a complete list of damaged items were given to both Integrated Logistics Trading & Contracting WWL, and Elite Shipping LLC in order to begin the insurance process. A figure totalling 15,000AED
* Neither Integrated Logistics Trading & Contracting WWL or Elite Shipping filed a claim with the insurance company.
* My contact at Elite Shipping LLC, a Mr Ranjan Augustine, would keep assuring me for many months that the insurance was under process, only to go back on his word and try to blame Integrated Logistics Trading & Contracting WWL for not doing the required
* As you can probably guess, Integrated Logistics Trading & Contracting WWL in turn put the blame on Elite Shipping LLC.
* I was asked to be patient and wait for the outcome of internal discussions at Elite Shipping LLC in order to resolve this matter, where I was offered 1000AED as a "special case" payment in full, far short of the 15,000AED insurance claim.
After investing countless hours in trying to resolve this through amicable channels, I have now lost all patience, and so I bring this issue to the social media and forums to at least warn people of the dangers of shipping and doing business with these 2 companies.
Leigh
You know Leigh, the sad thing is that this type of thing happens day in/day out, on large and small scales and there seems to be absolutely no recourse.
I understand how frustrating it is. A dry cleaner totally ruined a Qr5000 suit and then blamed me! It is now useless. After months of complaining, phoning, visiting, shouting, begging, and the rest, I eventually realised you are dealing with a pretend country and pretend companies operated by numpties. I can't wait to get back to the real world...
I am also disgusted as the above comment by another moving company trying to drum up business on the back of your situation, instead of offering any useful advise about who to contact to solve your problem.
Best of luck, Laurie
Sad to hear on what happened to you and your shipment. Hopefully problem will be resolved soon.
Anyways, We are also Moving Company here in QATAR and we usually sending shipments and cars to Dubai and Dubai to Qatar.
Our Company services as below; Maybe you can deal with us for your future inquiry...
WASHINGTON MOVERS INTERNATIONAL can offer you the Moving Services from any country,from and To Qatar,door to door House and Office Relocation (International & Local)We can provide you a full service from Professional packing trucking & delivery Land freight Ocean freight Air freight Export & Import If you have any inquiry pls. feel free to contact us WASHINGTON MOVERS INTERNATIONAL Ms. Didith Perez +974 6622-1790