VINCCI -'Bait and switch' tactic....
.
.
Have you been shopping at the VINCCI –made in Malaysia shoe shop in Villaggio…?
.
Someone closed to me recently went shopping for a pair of sandals and found a stylish one for a price she really liked – Qr.49. This pair and price were advertised on the display rack. She called the saleslady, confirmed the information and arranged to pay the item.
Later, when she went to inspect and test the item, she saw the tag price at the sole of the sandals -Qr.49 and she noticed that price in the receipt is Qr.59.
When she asked about the discrepancy by phone call, she was assured that the item was Qr.59 "firm", that the price on the bottom of the item was a "typo,"
.
It is now some days later, that this incident also happened to our fellow QLer's name greentea. Her experience was worst, when she complained to the Sri-Lankan Store Manager name Tominda, (spelling not sure) .This 'f'' manager said in sarcastic tone "If you don’t like the item, return it."
.
I'm a little sore about the whole experience.
I'm familiar with retail and know from my experience that when items are mis-priced or accidentally advertised at a price lower than actual, the establishment MUST honor the advertised price.
.
Sounds like they are a victim of 'bait and switch tactic'. I find it illegal.
.
Where can one file a complain about it…?
.
.
.
.
that is so not right! if it happened in any other place, i'm sure they'll charge the lesser price. but yeah, we're in qatar. in some stores in other countries, they even charge you free when they forget to issue a receipt.
WTF?? REPORT THIS@!
This is not acceptable at all, OMG if it were me, I would go and refund it and call the higher level management.
just call the police at the time. make a hue and cry there. see how they react....
these cheaters should be reported to the highest authority! it seems this robbery has been going on for a long time.
mhazli said..Anywhere around the world, the price tag is being honoured as the price that we should pay...
.
exactly.
I've experienced the same treatment at Pre-Natal Shop in Landmark when the price in the system is different from the price tag by QR10. The guy give me a stern look that i should follow the system price. I don't want to waste time calling the manger for just QR10 but it's just not ethical. Anywhere around the world, the price tag is being honoured as the price that we should pay....
of someone in charge for pricing.
Could that be the Store Manager?
Whatever, this mistake will surely tarnish the name of the store.
2 months back, i bought a sandal from this store... tag price says QR99, but when i paid, i was charged QR119 for that sandals... so i immediately pointed it to the cashier who said it was a mistake in the tag price... so i replied that they should correct it... but this cashier reasoned out, "if you dont want to pay it, then dont buy it" that made me mad... i asked where's the manager and he replied he's the one... that same one mallrat named above "Tominda" or whatever ... anyway after lecturing him about customer service and being polite esp that it's their fault, i let it pass... but when the same thing happened last friday to our friend i think that this should be reported to the proper authority... it was very clear in the display rack that the price is QR49 and in the tag price itself attached to the sole... this is CHEATING!!!
anyone can give the contact number and email of the proper authority?
Highlight this on QL.. Soon one of the local papers will pick it up and hopefully the Vincci managemen t will take note..
This is not fair trading. I am sure there is a consumer protection department where this kind of practice could be reported.
Next time you and GT go to villagio take me with you to this shop and I will have a word with this idiot!
one of Vincci's many victim.
"cheaters and liars"...... Their place should be in the middle of the desert without any food and water!
The same thing happened to me when I bought something from M&S recently at Landmark. The tag said something and the invoice said something else.
When I pointed it out to the cashier, she told me the small size was lower priced :-(
This is so unfair.please report this.such incidents should be brought to the light.
Mistakes with Shoppers!!! unforgivable.... please complain at Qatar security building....
you can complain to the business consumer section. I believe the number was posted by someone sometime back here. They will take strict action on this...
.
This is technically illegal and clearly immoral...
i need to know where one can file a complain about it.....
.
Cheating no doubt....