Pre Natal - Dont shop there
Hi all
I just wanted to let everyone know about the frankly ridiculous returns policy at the Pre Natal stores
You cannot get a refund on anything that you buy there at all, You can only exchange clothing and if you buy anything other than baby clothes in store you are not entitled to a refund or even exchange.
I bought a baby carrier as a gift for a friend which I had to take back as my friend had already recieved one as a gift. Now i am stuck with a 220QR baby carrier which i cannot even exchange and still have to buy my friend another gift.
I for one will never shop there again. The manageress couldn't even be bothered to come out of the back of the shop to tell me herself she made the shop assistant run around.
The shop assistant told me they had many unhappy customers. Its not good enough for a multi national company. It would also be illegal in many countries as it infringes on your consumer rights.
yes that's true Marks and spencer has a good return and exchange policy... good customer service too..
Amoud you are right about M+S even in the UK they had a good returns policy - I remember reading that someone once bought a pair of trousers and after 12 years they wanted to return them - god bless M+S they allowed them to!!!
contact the Head Office and make a formal complaint. This is poor service.
This is common in Doha, and to be frank if I go somewhere and they tell me I can get a cash refund (M&S does this and some items in Carrefour) I almost have a happy heart attack.
Exchanges are within 3 days in some stores, and it is not common for them to post the return/exchange/refund policies in the store. I hate this about Qatar and I am sure to ask everywhere I go.
Back home you can return stuff after it has been opened, sometimes used. Some stores have a guarantee if your kids wear your clothes out before they outgrow them they are replaced for free. No consumer perks here at all. _____________________________________________________
"Diplomacy is the art of saying 'Nice doggie' until you can find a rock - Will Rogers"
Had the till receipt and the packaging was unopened and in the bag i bought it in. The returns policy was not obviously displayed in the shop.
Keep Smiling :-) you never know who is looking
Not passing judgement on either side, but ...
Did you have the till receipt?
Was it still in original packing?
Did the store have it's returns policy posted somewhere?