They are not transparent. They claimed that the American University I graduated from was accepted but only after I applied they came back saying it wasn’t.

The whole process had to take longer than expected due to wrong information I was receiving.

When I complained after losing hope, they promised they would refund some of the amount & I even got the confirmation by email. Then after many years, they never paid me back or replied to my messages.

My advice to you is: do not fall in their trap.