You may wait 3 weeks or even 3 months. This is the usual false hopes or promises Molten loves to make and has been doing so for several years. You will not get any help. See the following links to get an idea of Molten's false promises:
https://www.qatarliving.com/forum/advice-help/posts/missing-pendrive-usb...

https://www.qatarliving.com/forum/pets-animals/posts/cat-founded-abu-ham...