i too had the same problem, where the customer service told me that they will refund the money what they deducted. They also told me i had subscribed to it therefore the amount was deducted.

When i emailed the customer care an unprofessional customer care agent replied to my email saying "go and take the money from the customer service agent who told you that they will refund the money".

They are so rude and looting customers, i never got a refund from them. Vodafone gives the worst service here.