I have a similar issue with DOHA bank. I requested for LULU card because of 5% cash back. But the executive added a platinum dream card with a priority pass facility which costs 500 riyals. When i went to branch to report this, they told its not possible. I said my card is not even activated too. But they are helpless. They made me to visit their branch several times with no result. Except the manager, all are rude. I wrote a letter stating to waive off the charges. But they cancelled my card and asked me to pay the cancellation charges. Overall it is a bad experience. My suggestion to all: Please visit the bank site for all regulations and please be aware before signing in the application. If possible, take a video when you are filling application because sometimes the sales executives fill few things after taking your signature. Beware of Doha bank.
I have a similar issue with DOHA bank. I requested for LULU card because of 5% cash back. But the executive added a platinum dream card with a priority pass facility which costs 500 riyals. When i went to branch to report this, they told its not possible. I said my card is not even activated too. But they are helpless. They made me to visit their branch several times with no result. Except the manager, all are rude. I wrote a letter stating to waive off the charges. But they cancelled my card and asked me to pay the cancellation charges. Overall it is a bad experience. My suggestion to all: Please visit the bank site for all regulations and please be aware before signing in the application. If possible, take a video when you are filling application because sometimes the sales executives fill few things after taking your signature. Beware of Doha bank.