newboy, In my case, I gave them serial number on chat and the support guy checked and said yes it is covered in the replacement program, but I need to contact local apple authorized dealer. Which he didn't know may be, that we don't have apple authorized service center in Qatar. Then he gave me some numbers which anyone can find out from google and those number don't work.
So please can you elaborate on "arranged for a replacement in Qatar". This will help apple user.
I got online support, my mode was "chatting" on apple website. Did you write them mail?