Well 1st thing, they do not take this long. I am sure u have not followed up with the CBQ people. After you lodge a complain with the call center you should have asked for a complaint number. with that you can go to the branch and they will help you. If you have a CBQ account and the cash was captured in the CBQ ATM, it will take 3 days for you to get your money back. or else if any other ATM, it might take up to a week. But not 5 months.

2ndly, painther, i have never had the problem with depositing the cash in ATM's. have done it several time and never faced any problem.