my daughter's and my favorite shops. For the most part I have found the staff to be very courteous and patient, even during the sales when everything is all rush rush. Not that I doubt the OP, but I do find the account surprising due to the fact that I have never had any issues with customer care and the attitude of sales staff in this shop. Just hope the discourteous sales staff were at least chastised by the sales mgr. and warned not to behave like so again.