I submitted a claim on 06-02-13 regarding my landline service as it is not working,
Since that date & I'm calling 111 on regular basis & no any action from the maintenance team,
The customer service (111) are sending them reminders & urgent requests ... No any action or even no one contacted me yet,
I thought to send my complain on their facebook page,
I got a direct reply as follow: "Hi, we are sorry for any delay, kindly give us some time to check it out with the related department and we'll get back to you once we hear from them."
That was on Thursday, let's see if any serious action today!!!
I submitted a claim on 06-02-13 regarding my landline service as it is not working,
Since that date & I'm calling 111 on regular basis & no any action from the maintenance team,
The customer service (111) are sending them reminders & urgent requests ... No any action or even no one contacted me yet,
I thought to send my complain on their facebook page,
I got a direct reply as follow: "Hi, we are sorry for any delay, kindly give us some time to check it out with the related department and we'll get back to you once we hear from them."
That was on Thursday, let's see if any serious action today!!!