Thank you for your feedback 1st Jan 2013
We appreciate customers like you who take time to express their opinion.
We have investigated your concern and wish to find our sharing with you.
The chauffeur was called and questioned at our Head Office and the necessary actions have been taken as per the Company norms. Process deviations are actioned with strict disciplinary action.
Al Million Tariff rates are regulated by the Transport department and are as follows
FARE 1 - Inside Doha Day: Our flag fall rate is 4QR and 1.2QR for every subsequent km.
• FARE 2 - Night Tariff Inside Doha: Flag fall is 4QR and 1.8QR for every additional km
• FARE 3 & 4 - Outside Doha : Flag fall is 4QR and 1.8QR for every subsequent km
• Phone bookings: Additional charge of 4QR, Waiting Charges: 8QR for every 15min, 32QR per hour
Please note next time you encounter any such instance please call our Toll Free Helpline and notify and the trip will be provided free of cost. We, at AlMillion do believe in exemplary service levels and we shall strive to give you the same.
If you have any concerns, please feel free to call us at 800 5500 or write to us at [email protected]
Regards,
Manager Customer Care
Al Million Taxi Services
Dear Customer,
Thank you for your feedback 1st Jan 2013
We appreciate customers like you who take time to express their opinion.
We have investigated your concern and wish to find our sharing with you.
The chauffeur was called and questioned at our Head Office and the necessary actions have been taken as per the Company norms. Process deviations are actioned with strict disciplinary action.
Al Million Tariff rates are regulated by the Transport department and are as follows
FARE 1 - Inside Doha Day: Our flag fall rate is 4QR and 1.2QR for every subsequent km.
• FARE 2 - Night Tariff Inside Doha: Flag fall is 4QR and 1.8QR for every additional km
• FARE 3 & 4 - Outside Doha : Flag fall is 4QR and 1.8QR for every subsequent km
• Phone bookings: Additional charge of 4QR, Waiting Charges: 8QR for every 15min, 32QR per hour
Please note next time you encounter any such instance please call our Toll Free Helpline and notify and the trip will be provided free of cost. We, at AlMillion do believe in exemplary service levels and we shall strive to give you the same.
If you have any concerns, please feel free to call us at 800 5500 or write to us at [email protected]
Regards,
Manager Customer Care
Al Million Taxi Services