Do we know for sure whether the account is 180 days past due or not?

In Qatar banks make money differently from banks in other countries.

In the US, for instance, banks don't want credit card customers who don't occasionally repay their credit card a few weeks late, earning a bit of interest here and there for the bank. Whereas here it's so common and easy for people who owe money to get on a plane and not come back.

And at the end of the day, what one person calls 'rude' is what someone else just calls 'doing their job'.