As i am saying,
unfortunately the corporation is more interested in making money and opening to many branches internationally, that there is no way to impose their image of what they expect for service and products if it is not in the home country to send district managers around to be sure everything is being followed correctly.
The owner of the franchise knows full well what is suppose to be the standards when they decided to open this business.

My sister in Law is a sb manager for 12 years in the states. They would never be able to get away with bad service and products, as they are visited by corp. office monthly.
So, unless enough ppl here want to write to the corp. office and complain, i seriously doubt anything will be done. Sb sad to say is here as showoff and to make money, nothing more.

Cheers, i will drink my own coffee before i pay for theirs.