before i asked him "What is the solution"... he was showering me with all filthy words infront of other customer and staff as if i have stolen somthing...

i couldnt bear it anymore and i asked him what is the solution..... coz he was not talking about the solution than bossing on me that i have committed a crime.

its not at all a big deal from their side. the restaurent was open, restaurent is part of their mall. and i was only late by 15 minuts because i had kids who were hungry.

if they have this strict rule that they will not allow to take the trolly out they must >

1. not allow me to deposit my trolly at 11:50 when they are closing at 12.
2. they must announce the baggage counters are closing as well or the token number.
all they announced was the mall is closing and customers have to move to the cash counters.

all these things doesnt give him any authority to misbehave to a customer or humiliate the customer infront of others.