1. i had the token which they provide when we leave the trolly.
2. I had all the receipts of my purchases.
the first thing i said them was "i have my trolly in the counter. can i take it"
the answer was "no u cannot , it is closed".
i dint make an argument.. i show him the token, he ask me for receipts i gave him that also...
still he was not willing to give back my stuff....
ultimately i ask them what is the solution. then he told one staff to open the door and give me the trolly...
after getting back the trolly i told the guy that this is not the way to behave to a customer... he said this is our rule...... i said u must have some ethics on top of rules.... and i walk back.......
in the whole conversation i didnt raise my voice or i didnt behave rude, coz thats not my charecter...
and all the conversation was with the Manager, not with the poor staff who stand in the counter.
1. i had the token which they provide when we leave the trolly.
2. I had all the receipts of my purchases.
the first thing i said them was "i have my trolly in the counter. can i take it"
the answer was "no u cannot , it is closed".
i dint make an argument.. i show him the token, he ask me for receipts i gave him that also...
still he was not willing to give back my stuff....
ultimately i ask them what is the solution. then he told one staff to open the door and give me the trolly...
after getting back the trolly i told the guy that this is not the way to behave to a customer... he said this is our rule...... i said u must have some ethics on top of rules.... and i walk back.......
in the whole conversation i didnt raise my voice or i didnt behave rude, coz thats not my charecter...
and all the conversation was with the Manager, not with the poor staff who stand in the counter.