It's been a month since I posted the Charles & Keith incident and I was surprised to receive this email today:
"Please allow me to introduce myself. I'm Sunil Kambrath, Country Manager for Apparel Group in Qatar, we operate Charles & Keith in GCC except Saudi. Apparel Group is a leading retail group having close to 700 outlets.
My sincere apology for the bad experience you had at Charles & Keith at City Centre Doha. I already passed a warning letter to him (Ganesh, acting Asst. manager) on the ground of your experience at the store. Generally we spent lot of time to train the staffs on customer service. I assure you, these kind of incident will not be repeated at any of our stores.
Our moto is give best customer service and keep our customers happy at all the time with best products and service. Kindly provide you contact number so I can contact you."
It's nice to know that the management of Charles & Keith acted upon my complaint. I was actually surprised to see this email in my inbox since the letter which I sent a month ago was to their Singapore main office (I couldn't find the email nor fax no of the local office in Qatar hence I had no choice but to send the email to their CSR in Singapore).
I'll give Charles & Keith a second chance, but I'll probably go to their Hyatt Plaza branch instead :-)
It's been a month since I posted the Charles & Keith incident and I was surprised to receive this email today:
"Please allow me to introduce myself. I'm Sunil Kambrath, Country Manager for Apparel Group in Qatar, we operate Charles & Keith in GCC except Saudi. Apparel Group is a leading retail group having close to 700 outlets.
My sincere apology for the bad experience you had at Charles & Keith at City Centre Doha. I already passed a warning letter to him (Ganesh, acting Asst. manager) on the ground of your experience at the store. Generally we spent lot of time to train the staffs on customer service. I assure you, these kind of incident will not be repeated at any of our stores.
Our moto is give best customer service and keep our customers happy at all the time with best products and service. Kindly provide you contact number so I can contact you."
It's nice to know that the management of Charles & Keith acted upon my complaint. I was actually surprised to see this email in my inbox since the letter which I sent a month ago was to their Singapore main office (I couldn't find the email nor fax no of the local office in Qatar hence I had no choice but to send the email to their CSR in Singapore).
I'll give Charles & Keith a second chance, but I'll probably go to their Hyatt Plaza branch instead :-)