@Molten Metal - thanks for the advice. I actually got a refund (after raising a fuss at the store for 5 minutes). Too bad, Ganesh could have easily convinced me to buy the same shoe in a different color or to get a handbag. But since he's obviously not trained in handling customer complaints, he lost the opportunity to make a sale. This is the first time that I bought from their City Centre branch, I never had any problems in their Hyatt Plaza branch before.