Service Advisors are deceitful, disrespectful and will even tell you he will call back after an hour because he is eating (at 10:00 IN THE MORNING!), yet he does not call AT ALL.
When you ask for the update on the service of your car, he will tell you he doesn't know and will tell that the Supervisor will call but, again, NO CALL will be made and you are again left in the dark.
You call him back and the mobile is switched off, you try to call the land phone in the service center, no one is answering...if somebody answers, you will be forwarded to the Bodyshop, where AGAIN NO ONE PICKS UP THE PHONE! If finally someone picks up the phone to talk to you, and you ask what's the status of your car, they will again repeat the same status they have told you the previous week without any progress at all!
My car's been there for a month now and still they do not know exactly when it is going to be finished. They give crap about "only one insurance coordinator" or "they lack manpower" or "your car has huge damage", really crappy excuses to justify the delay in fixing up your car.
Service Advisors are deceitful, disrespectful and will even tell you he will call back after an hour because he is eating (at 10:00 IN THE MORNING!), yet he does not call AT ALL.
When you ask for the update on the service of your car, he will tell you he doesn't know and will tell that the Supervisor will call but, again, NO CALL will be made and you are again left in the dark.
You call him back and the mobile is switched off, you try to call the land phone in the service center, no one is answering...if somebody answers, you will be forwarded to the Bodyshop, where AGAIN NO ONE PICKS UP THE PHONE! If finally someone picks up the phone to talk to you, and you ask what's the status of your car, they will again repeat the same status they have told you the previous week without any progress at all!
My car's been there for a month now and still they do not know exactly when it is going to be finished. They give crap about "only one insurance coordinator" or "they lack manpower" or "your car has huge damage", really crappy excuses to justify the delay in fixing up your car.