So far I have travelled 6times with my family by jet airways to and fro from kochi in the past 2 years.I would say that my experience had always been pleasant with them. definetly way far better than QA. And like 'fieldbuzz' above there is no need to mention Air India anywere in air travel section ( they r best described as cargo service for cattle). It is very unfortunate and I feel sad for your unpleasant experience and you have every right to be angry. But I believe this may have been one of those odd 'bad moments' and not a regular happening with jet airways.Its also possible that the load was too much on that particular day. We try and avoid travelling on weekends and holidays. Also one must remember "less luggage more comfort".

I am not an airline employee either...am a hotelier!